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Motive Power Technical Support Specialist

2 weeks ago

North Bay, Canada Ontario Northland Full time

**POSITION**: Motive Power Technical Support Specialist
**REPORTS TO**: Manager, Motive Power Technical Support
**DEPARTMENT**: Rail Mechanical
**LOCATION**: North Bay
**REFERENCE**: 300-197-25
**SALARY**: $86,710 - $101,998

**WHO WE ARE**:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 900 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

**ACCOUNTABILITY STATEMENT**:
The Technical Support Specialist supports internal and external work by procuring parts for operations work and selling parts to customers. The incumbent will also support the Manager, Motive Power Technical Support as needed.

**MAJOR DUTIES/ RESPONSIBILITIES**:

- Research and source parts, tools, and components for locomotives and shop equipment and those required by workers to perform operational duties.
- Key contact for customer inquiries for parts pricing and availability.
- Respond to technical inquiries and advise on solutions.
- Assist in preparing quotes for customers accurately and in a timely manner.
- Prepare parts lists for major internal projects, items for shipment to customers and internal stakeholders ensuring accuracy of shipping method, documents, and materials.
- Maintain positive work relationships with customers and suppliers.
- Run and reviews reports to ensure all parts for area of responsibility are properly allocated, received, and issued and report any issues appropriately and in a timely manner.
- Assist in maintaining, updating, and evaluating stock levels using computerized database system.
- Perform physical inventory counts and inspection of parts/components.
- Supervise unionized staff when required.

**REQUIREMENTS**:

- Valid Red Seal License in Heavy Equipment Technician (421A), Truck and Coach Technician (310T), Automotive Technician (310S), Electrician (309A or 442A), other relevant trade or final year apprenticeship under one of the mentioned trades
- 3-5 years of recent related work experience in mechanical corrective, preventive, and structural maintenance as well as troubleshooting, installation, layout, and planning.
- Comprehensive knowledge of reading, interpreting, and working from blueprints
- Extensive experience working with hydraulics and pneumatics and using mechanical tools and devices.
- Experience and knowledge of railroads, locomotives, troubleshooting, maintenance programs and mechanical requirements an asset
- Basic electrical knowledge.
- Knowledge of safety codes and demonstrated ability to work in a safety conscious manner.
- Ability to multi-task and implement and adapt to change in a fast-paced working environment.
- Ability to make informed decisions based on available information.
- Experience with procurement or inventory systems
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project, and Outlook)
- Excellent interpersonal and communication skills (oral & written)
- Excellent planning and organizational skills
- Supervisory skills an asset.
- Committed to company health and safety.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
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