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Customer Care Representative

3 weeks ago

Winnipeg, Canada Activate Games Full time

**Enter the Game**

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support all national and international customers. The available shifts will be Sunday - Thursday 3:00pm-11:00pm or Tuesday - Saturday 7:00am - 3:00pm. This is a full-time, permanent position.

**The Duties and Responsibilities**:

- Act as the first point of contact for all customer inquiries for all locations
- Answer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention
- Take care of complex customer inquiries and problems, having experience and advanced knowledge
- Draft status reports on customer service issues
- Data entry and research as required to troubleshoot customer issues
- Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell services, and may require considerable adaptation in response to the particular customer in order to achieve success
- Other tasks and duties as assigned

**The Qualifications**:

- 2 or more years of previous experience in a similar role is required
- Excellent communication abilities, both written and oral
- Ability to type at least 40 WPM
- Experience with ticketing systems would be considered an asset
- Willingness to work irregular hours, primarily evenings and weekends
- Willingness to to work as early as 9am and as late as 1am, depending on shift
- Access to reliable transportation during the mentioned hours

**The Perks**:

- Competitive Salary
- Benefits package
- Paid time off
- Casual dress
- Employee discount
- On-site parking

**About Activate**: