Customer Service Representative

5 days ago

Winnipeg, Canada Solid Stone Countertops Full time

**Description**

A Customer Service Representative will act as a liaison, provide product/service information, answer questions, and accurately and efficiently resolve any emerging problems that our customers and contractor accounts might face. They will assist the Account Manager with administrative duties and scheduling.

Customer service representatives should be excited to help customers. They’re patient, empathetic, and communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Duties & Responsibilities**
- Manage incoming phone calls and greeting customer in our showroom
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts scheduling and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers

**Skills & Qualifications**
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling and active listening skills
- Customer-orientation and ability to adapt/respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Familiar with computer programs, including Microsoft Word, Excel and cloud-based software

**Job Types**: Full-time, Permanent

**Salary**: $31,200.00-$40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Office Assistant: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: One location

  • customer service representative

    3 weeks ago

    winnipeg, Canada Randstad Full time

    Join Our Team as a Customer Service Representative!Are you passionate about helping people and eager to build a long-term career in the insurance industry? We're looking for a dedicated Customer Service Representative to join our team in Winnipeg. This is a fantastic opportunity to grow and evolve within a company that values its employees and their...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Canada The Dufresne Group Full time

    Customer Service Representative Full Time Career Opportunity Dufresne Furniture and Appliances is currently seeking a Full Time Customer Service Representative for our Winnipeg store located at 880 Nairn Ave. As a Customer Service Representative, you will support our guests in store and through the after sales experience. Dufresne Furniture and Appliances...

  • Customer Service Representative

    3 days ago

    Winnipeg, Canada The Dufresne Group Full time

    Customer Service Representative Full Time Career Opportunity Dufresne Furniture and Appliances is currently seeking a Full Time **Customer Service Representative** for our** Winnipeg **store located at **880 Nairn Ave.** As a Customer Service Representative, you will support our guests in store and through the after sales experience. **Dufresne Furniture...

  • CSR - Customer Service Representative

    3 days ago

    Winnipeg, MB RX V, Canada Pratts Food Service Manitoba Full time $38,440 - $48,960 per year

    Job description:Pratts is a leading Foodservice and Retail Distribution Company in Western Canada. We are seeking an individual to join the team at our Winnipeg location as a Customer Service Representative/ Administrative Assistant in the Food service division.Daily duties and responsibilities will include but are not limited to:● Communicating and...

  • Customer Service Representative

    1 week ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** **About the Job** We are currently hiring **Inbound Customer Service Representatives!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? We also want people with drive and ambition - people who want a career, not...

  • Customer Service Specialist

    5 days ago

    Winnipeg, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Winnipeg Supply Heating, Air Conditioning and Plumbing **Location Address**: Winnipeg, MB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts...

  • Customer Service Representative

    2 weeks ago

    Winnipeg, Canada MasterBrand Cabinets LLC Full time

    **Job Description**: **Profile** Kitchen Craft is currently looking for professional a phone based **Customer Service Representative** to work with our customers and assist our sales team by answering questions, resolving issues and processing orders. Kitchen Craft is committed to providing a top notch customer experience by delivering an exceptional...

  • Customer Service Representative

    1 day ago

    Winnipeg, Canada Dufresne Full time

    t Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart! If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on...

  • Customer Service Representative

    7 days ago

    Winnipeg, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...

  • Customer Service Representative

    7 days ago

    Winnipeg, Manitoba, Canada Mondetta Canada, Inc. Full time $30,000 - $40,000 per year

    Customer Service Representative (eCommerce)Posted: December 1, 2025Location: Winnipeg, MBDo you have a love for fashion and technology? Are you looking to build experience for a future in marketing, online-sales, business, or fashion design? If you share our passion for superior customer service and drive to make each customer experience rewarding, join us...