Customer Service Representative

1 day ago

Winnipeg, Canada Solid Stone Countertops Full time

**Description**

A Customer Service Representative will act as a liaison, provide product/service information, answer questions, and accurately and efficiently resolve any emerging problems that our customers and contractor accounts might face. They will assist the Account Manager with administrative duties and scheduling.

Customer service representatives should be excited to help customers. They’re patient, empathetic, and communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Duties & Responsibilities**
- Manage incoming phone calls and greeting customer in our showroom
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts scheduling and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers

**Skills & Qualifications**
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling and active listening skills
- Customer-orientation and ability to adapt/respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Familiar with computer programs, including Microsoft Word, Excel and cloud-based software

**Job Types**: Full-time, Permanent

**Salary**: $31,200.00-$40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Office Assistant: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: One location

  • Customer Service Representative

    7 days ago

    Winnipeg, Canada UW Winnipeg Full time

    UW Winnipeg is looking for a Customer Service Representative to take on the responsibility of creating and maintaining lines of communication with our customers. They will provide product and service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client. The primary objective of the Customer Service...

  • Customer Service Representative

    1 week ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** **About the Job** We are currently hiring **Inbound Customer Service Representatives!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? We also want people with drive and ambition - people who want a career, not...

  • Customer Service Representative

    3 days ago

    Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional customer...

  • Customer Service Representative

    1 week ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    1 week ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • CSR - Customer Service Representative

    5 days ago

    Winnipeg, MB RX V, Canada Pratts Food Service Manitoba Full time

    Job description:Pratts is a leading Foodservice and Retail Distribution Company in Western Canada. We are seeking an individual to join the team at our Winnipeg location as a Customer Service Representative/ Administrative Assistant in the Food service division.Daily duties and responsibilities will include but are not limited to:● Communicating and...

  • Customer Service Specialist

    1 day ago

    Winnipeg, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Winnipeg Supply Heating, Air Conditioning and Plumbing **Location Address**: Winnipeg, MB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts...

  • Customer Service Representative

    1 week ago

    Winnipeg, Canada Explicit Services Ltd. Full time

    At **Explicit Services Ltd.**, we take pride in delivering dependable, professional, and efficient **transportation, towing, and moving solutions** across Manitoba. Based in **Winnipeg**, our company is known for its commitment to reliability, customer satisfaction, and safety on every job — whether it’s roadside assistance, local hauling, or...

  • Customer Service Representative

    3 days ago

    Winnipeg, Canada Kohltech Windows & Entrance Systems Full time

    **Job Summary**: Our Customer Service Representatives are the first point of contact with our customers. The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service. **Job Duties**: - Maintain exemplary service to existing customer base. - Provide quotations for products to...

  • Customer Service Representative

    4 days ago

    Winnipeg, Canada U-Haul Full time

    **Location**: 461 Century St, Winnipeg, Manitoba R3J1J9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...