Retail Customer Care Representative

5 days ago

Winnipeg, Canada Swish Maintenance Limited Full time

Take the next step in your Customer Operations career by joining Swish’s Clean-It Centre as a Retail Customer Care Representative

**Position Overview**:
The Clean-It Centre is Swish's retail store. In this role as a Clean-It Centre Customer Care Representative, you will take on responsibility for sales and customer service within the Clean-It Centre location as well as the inventory management and stocking initiatives required to ensure the availability of products for Swish customers.
What does a Clean-It Centre Customer Care Representative do?
- Create a frictionless customer experience both in person and over the phone by listening to customers, providing advice and suggestions, and resolving any concerns.
- Open and close Clean-It Centre.
- Maintain adequate inventory levels for the Clean-It Centre, working closely with the Warehouse Lead and other teams.
- Support the day-to-day operation of the Clean-It Centre including stocking shelves, daily housekeeping and upkeep, merchandising and promotional displays.
- Accurately process invoices and create orders.
- Pick and fill orders, assisting in the warehouse if needed.
- Balance the till and accurately handle cash.
- Develop an extensive knowledge of Swish products and services in order to assist customers with the best-in-class cleaning solutions.

What do you need?
- High School diploma.
- 2 years of retail sales experience or equivalent customer-facing experience.
- A high energy level and a motivation to engage customers and represent the Swish brand.
- Strong computer skills required and familiarity with Point of Sale or Inventory Management systems is an asset.
- Ability to uncover customer objections/concerns and determine appropriate solutions.
- Interpersonal skills required to build rapport with customers and colleagues.
- Attention to detail.

**When you join Swish, you can expect**:

- Membership in the Swish family - we treat our employees with integrity and always have, since 1956.
- Competitive base salary PLUS bonus.
- Work-Life balance - we work Monday - Friday, from 8:00 am - 5:00 pm
- Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries.
- Unlimited training and development with an industry-leading brand.
- Excellent benefits, including:

- Extended Health & Dental Care
- Employee Assistance program
- Company contributions to your Registered Retirement Savings Plan

Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.

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