Customer Care Representative

3 days ago

Winnipeg, Canada Cabela's Full time

**Summary**:
Reporting to the Call Centre Supervisor, our Customer Care Representatives are responsible for following up on customer orders and concerns such as freight, fraud, and various other order issues. Must be flexible and be able to assist and provide customer service representative coverage as needed.

**Responsibilities**:

- Work with courier companies to provide freight quotes and resolve customer issues.
- Work with other departments for refunds and special orders.
- Review and remove holds or flags on sales orders, review orders for fraud, and assist with returns processes.
- Manage daily/weekly reports.
- Perform customer service representative tasks such as processing orders, resolving customer order issues, and providing product and service information
- Research requested information using available resources.
- Assist with customer calls when the queue is full.
- Follow up on customer calls where necessary.

**Requirements**:

- Must possess a Possession & Acquisition License (PAL) or have the ability to obtain one
- Strong customer service, problem-solving, and interpersonal skills
- Basic computer skills
- Experience using SAP in a shipping environment is an asset
- Previous customer service and sales experience is an asset

**Location**:
This is an onsite position based out our head office located at 25 De Baets Street, Winnipeg, MB**.**

**Availability**:
This is a full-time position. You should be available to work within the following hours of operation: Sunday from 8:30am - 5:00pm, Monday through Friday from 7:00am - 9pm and Saturday from 8:30am - 5:00pm.

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Cabela's

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