Current jobs related to Customer Care Representative - Concord - UNFI

  • Customer Care Representative

    2 weeks ago

    Concord, Canada UNFI Full time

    **Who are we?** - UNFI Canada is the leading distributor of natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future!_ - As a Customer Care Representative, you'll get to help...

  • Customer Care Representative

    2 weeks ago

    Concord, Canada UNFI Full time

    **Who are we?** - UNFI Canada is the leading distributor of natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future!_ - As a Customer Care Representative, you'll get to help...

  • Customer Care Representative I

    1 week ago

    Concord, Canada Messer Canada Inc Full time

    **Why you’ll enjoy working for Messer**: - Competitive pay - Vacation during the first year of employment - Medical/Dental/Vision/Life Insurance Coverage - Retirement Benefits with employer contribution - Set, day-shift schedule - Monday to Friday - 40 hours/week - Paid sick days - Annual performance review and eligibility for salary increase based on...

  • Customer Service Representative

    1 week ago

    Concord, Canada Debco Full time

    Debco is an established, growing leader in high quality and innovative promotional products and has an outstanding opportunity available for a persuasive, competitive **Customer Service Representative (Account Manager) **who is driven to succeed! You are passionate about providing the highest level of customer service to our customers. Are you a proactive...

  • Customer Service Representative

    2 days ago

    Concord, Canada EcoTech Windows & Doors Full time

    EcoTech Windows & Doors, a leading provider of energy-efficient windows and doors, is seeking a Customer Service Inbound Call Representative to join our team. As a Customer Service Inbound Call Representative, you will be responsible for answering incoming calls from customers, providing excellent customer service, and resolving issues or concerns related to...

  • Customer Service Representative

    1 week ago

    Concord, Canada Seenergy Foods Limited Full time

    Growing Food Company in Concord is looking for a highly motivated and energetic **Customer Service Representative **whose main objective will be to ensure the highest level of customer satisfaction is preserved. **Duties and Responsibilities**: - Provides accurate information to customers including delivery dates and order summaries - Ability to follow up...

  • Customer Services Representative

    1 week ago

    Concord, Canada Seenergy Foods Limited Full time

    Growing Food Company in Concord is looking for a highly motivated and energetic **Customer Service Representative **whose main objective will be to ensure the highest level of customer satisfaction is preserved. **Duties and Responsibilities**: - Provides accurate information to customers including delivery dates and order summaries - Ability to follow up...

  • Customer Service Representative

    2 weeks ago

    Concord, Canada BLAKLADER CANADA Full time

    Sustainable Workwear Brand seeking an energetic Customer Service Representative for a unique retail/office location in Vaughan. Be a part of an exciting team that brings the best workwear in the world to customers of all shapes and sizes. **Job description** Seeking a dependable individual who is always on time, works autonomously, and can take on various...

  • Customer Service Representative

    2 days ago

    Concord, Canada STC Warehousing and Distribution Inc. Full time

    STC Warehousing and Distribution Inc. has been providing transportation and logistic solutions for over 30 years. We have established long-term relationships with our customers. We are currently hiring Customer Service Representatives for our company. **Responsibilities** - Utilizing the organization’s order software to process orders - Initiating...

  • Customer Service Representative

    2 weeks ago

    Concord, Canada STC Warehousing and Distribution Inc. Full time

    STC Warehousing and Distribution Inc. has been providing transportation and logistic solutions for over 30 years. We have established long-term relationships with our customers. We are currently hiring Customer Service Representatives for our company. **Responsibilities** - Utilizing the organization’s order software to process orders - Initiating...

Customer Care Representative

2 weeks ago

Concord, Canada UNFI Full time

**Who are we?**
- UNFI Canada is the leading distributor of natural, organic, and specialty foods We transform the world of food for our associates, customers, and the families we serve everyday Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future_
- As a Customer Care Representative, you'll get to help #MoveFoodForward through administration, data entry, and providing exceptional service to our customers Read on to learn more_

**Position**:Customer Care Representative

**Job Type**:Full Time Permanent

**Schedule: Sunday - Thursday 9:00 am-5:30 pm EST**

**Location**:Position is based out of our Vaughan, Ontario facility.

**Working Conditions**:Due to COVID-19, the position is work from home.

**PURPOSE**:
The Customer Care Representative is responsible for providing excellent customer care and maintaining strong professional customer relationships via the phone and other media methods. Assist customers with new orders, advise status of orders, furnishes information on new products. Communicate changes in customer delivery schedules and routing, including order deadline and delivery status. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Remain in compliance with established performance metrics that support the desired Customer Experience and assisting in populating data into the Customer Care Relationship Management (CRM). Complete related records, reports, and documentation.

**JOB RESPONSIBILITIES**:

- Maintaining customer account information utilizing business systems (WBS, UBS, CRM) and other established department systems, tools, and documents.
- Processes orders for order deadline, including data entry and remain available in the call queue to answer inbound calls.
- Responsible for call card processing and ensuring that account minimums are met and possible duplicate orders addressed.
- Acknowledges all orders.
- Assumes responsibility for effectively performing miscellaneous customer care functions.
- Review customer order deadline and deliveries to provide customer updates with current ETA’s.
- Works occasional overtime as required to meet deadlines communicating late route calls, product recalls, and other call campaigns.
- Processes orders in a timely fashion, meeting all deadlines.
- Supports decisions made by the manager that could affect productivity of the department.
- Assumes responsibility for establishing and maintaining professional working relations with customers and coworkers.
- Resolves questions, requests, and problems promptly and courteously utilizing the company CRM tool for issue tracking and resolution reporting.
- Provides superior customer care to support the company desired customer experience.
- Coordinates with the Accounting Department regarding customer credit status.
- Keeps management informed of area activities and of any significant problems.
- Performs other job duties as required.

**JOB REQUIREMENTS**:
**Education/ Certifications: (Required & Preferred)**
- High School Diploma

**Experience**:

- 1 -2 years customer service experience or other related business experience
- Call Center experience preferred

**Knowledge**:

- Willingness to acquire knowledge of company products and sales policies and procedures
- Proficient in Microsoft Applications including Excel, Word and Outlook
- System Implementation preferred

**Skills & Abilities**:

- Excellent communications skills, both verbal and written
- Able to work in a fast paced environment
- Able to work independently as well as part of a team
- Pleasant phone manner
- Flexible with the ability to adjust to change
- Attention to detail
- Ability to multitask to complete projects with multiple deadlines in an accurate and timely manner
- Ability to type 40 wpm+
- Baseline ability to 10-key by touch (industry standard minimum key strokes requirement)
- Our Culture and our Values: We believe in #FuelingtheFuture and #FeedingthePlanet. We deliver together to provide **#BetterFood for a #BetterFuture **and win big
- Health & Dental Benefits package offered on your first day
- Retirement Savings Program available after 6 months of service
- Employee Discount Plan on Natural & Organic Foods
- Work remotely from home
- A friendly and helpful team

**OUR COMMITMENT**:

- #LI-REMOTE_

Additional Information
- Schedule: Full-time