Customer Service Representative

1 week ago

Concord, Canada STC Warehousing and Distribution Inc. Full time

STC Warehousing and Distribution Inc. has been providing transportation and logistic solutions for over 30 years. We have established long-term relationships with our customers.

We are currently hiring Customer Service Representatives for our company.

**Responsibilities**
- Utilizing the organization’s order software to process orders
- Initiating required action for response to customer requests for order changes, including the maintenance of order/customer information files and communicating changes to the appropriate personnel/departments.
- Ensuring and providing quality service to customers
- Providing feedback on the soundness and effectiveness of the customer service department policies and procedures
- Working with other departments to resolve problems, facilitate solutions and enhance customer service offerings.
- Answering customer inquiries/communication

**Requirements**:

- Good knowledge of Excel an asset
- Dedicated commitment to providing superior, timely customer service
- Excellent and effective interpersonal and communication skills - written and verbal
- Strong problem-solving and decision-making skills
- Highly organized with the ability to multi-task
- Team cooperation and respect is required
- Accurate and detail-oriented
- Time management skills
- Ability to work well with a computer
- Ability to handle different situations with diplomacy and tact

Transportation/Warehousing industry knowledge an asset.

Previous customer service experience and logistics background is an asset.

Work Environment: Office Setting, Telephone etiquette is a must.
- STC Warehousing & Distribution Inc. is an equal opportunity employer who welcomes resumes from all interested. We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

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