Customer Care Representative I

7 days ago

Concord, Canada Messer Canada Inc Full time

**Why you’ll enjoy working for Messer**:

- Competitive pay
- Vacation during the first year of employment
- Medical/Dental/Vision/Life Insurance Coverage
- Retirement Benefits with employer contribution
- Set, day-shift schedule - Monday to Friday - 40 hours/week
- Paid sick days
- Annual performance review and eligibility for salary increase based on performance
- Incentive program based on company performance

**What you’ll do**:
Customer Care Representative is responsible for the liaise with customers, both internal and external, to ensure exceptional Customer Experience and support team members as required:

- Logged in and prepared to answer inbound calls from customers in a professional manner at a scheduled start time
- Placing orders for customers received via multiple systems and technology
- Confirming accurate information to customers based on product availability and delivery.
- Researching information using multiple resources.
- Providing customers with product and service information
- Resolving customer concerns and complaints in a timely manner
- Prepare quotes and order confirmations
- Foster a positive and pleasant working relationship with internal and external customers
- Participate in ongoing training sessions to enhance product knowledge and skill sets

**What it takes**:

- Minimum Grade 12 education, College diploma or equivalent experience
- Strong PC keyboarding skills: Microsoft Office experience (Outlook, Word, Excel)
- Excellent verbal and written communication skills
- Strong attention to details, time management and decision-making skills
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
- Ability to work in a cross functional environment
- Relationship building skills
- Passion for helping others

**Assets to have**:

- Ability to work in the SAP environment
- Bilingual (English and French)

Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression.

Together we value innovation, efficiency, and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

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