Retail Sales Specialist

1 week ago

North York, Canada Xcentrix Cigar Full time

Job Title: Cigar Sales Specialist / Especialista en Ventas de Tabacos (Hispanic)

Role Description:
As a Cigar Sales Specialist, you will be an essential part of our team, providing exceptional service and expertise to our customers while representing our passion for cigars. Your responsibilities will include:

- Customer Engagement: Engage with customers in a friendly and knowledgeable manner, assisting them in selecting the perfect cigars to suit their tastes and preferences. Provide recommendations, answer questions, and offer guidance on cigar pairings and accessories.
- Product Knowledge: Stay informed about our cigar inventory, including origins, flavours, strengths, and aging processes. Continuously educate yourself about new arrivals and industry trends to enhance your ability to assist customers effectively.
- Sales and Upselling: Drive sales by actively promoting featured products, limited editions, and special promotions. Utilize your expertise to upsell and cross-sell complementary items such as humidors, cutters, and lighters.
- Social Media Management: Take ownership of our company's social media platforms, including but not limited to Facebook, Instagram, and TikTok. Develop engaging content, such as cigar reviews, pairing recommendations, behind-the-scenes glimpses, and event promotions. Regularly interact with followers, respond to inquiries, and foster a sense of community among cigar enthusiasts.
- Event Support: Assist in planning and executing cigar events, tastings, and workshops both in-store and off-site. Help coordinate logistics, promote attendance through social media channels, and provide exemplary customer service during the events.
- Inventory Management: Monitor cigar inventory levels, conduct regular stock checks, and communicate with management regarding replenishment needs. Ensure that products are properly displayed, labelled, and priced according to company standards.
- Compliance and Safety: Adhere to all relevant regulations governing the sale and promotion of tobacco products, including age verification procedures and health warnings. Maintain a clean and organized work environment, prioritizing the safety and well-being of customers and colleagues.

Qualifications:

- Genuine interest and passion for the world of cigars, with a desire to learn and grow within the industry.
- Excellent interpersonal skills and a friendly demeanour, with the ability to build rapport and establish trust with customers.
- Strong salesmanship and a proven track record of achieving sales targets or goals.
- Proficiency in social media platforms and content creation, with a keen eye for aesthetics and storytelling.
- Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively.
- Basic knowledge of cigar production, storage, and maintenance preferred.
- Fluency in Mandarin Chinese or Spanish is a plus.
- Must be of legal smoking age and able to work flexible hours, including evenings and weekends.

Join our team and embark on a fulfilling journey in the world of cigars, where your expertise and passion will make a difference in the lives of our customers

**Job Type**: Part-time

Pay: From $17.20 per hour

**Benefits**:

- Store discount

**Experience**:

- Retail sales: 1 year (required)
- Sales: 1 year (required)

Work Location: In person

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