Reception and Adoption Coordinator

The position reports to the President of the working Board. Interaction and interface with the Board and the Intake and Foster Coordinator is an integral component of the position.

**Duties include** (but are not limited to):
Facilitate adoptions by arranging meetings between potential adopters and fosters

Advise and provide guidance to potential adopters throughout the adoption process

Process adoption paperwork, including data entry/spreadsheets related to the adoption process

Follow up with adoptive families to arrange for spay/neuter and any other outstanding medical issues

Follow up with adoptive families to evaluate and resolve any potential issues while the cats/kittens are adjusting to their new environment

Facilitate return requests, ensuring all return requirements are completed and placed with foster, as determined by Intake and Foster Coordinator

Welcome and receive visitors (e.g. general public, donors, adopters and volunteers) in SCAT’s front reception area

Assist and support the Intake/Foster Coordinator when needed

Coordinate online data management pertinent to the adoption process

Assist/manage social media posts for office related tasks such as supply pick up and delivery

Process payments and provide receipts for adoptions, saleable items and donations

Assist the Intake/Foster Coordinator in maintaining data bases, files and paperwork, and other digital records for SCAT

Track and report daily calls/requests for help

Feed and medicate cats at the center/office

Light daily cleaning (e.g. litter boxes; sweeping and mopping; cleaning and sanitizing adoption center)

Provide detailed weekend summary to board with foster coordinator to ensure successful weekend coverage

Create and manage other reports or tracking systems as required for projects

**Qualifications**:
A passion for feline welfare and a basic knowledge of animal care and responsibility

Ability to advocate on issues related to feline rescue

Excellent customer service skills

Ability to communicate in a professional and friendly manner

Good written and verbal communication skills

Organized, resourceful, proactive and flexible

Ability to manage high stress/emotional situations calmly and professionally

Maintain confidentiality related to SCAT activities (e.g. fosters, adoptions, partner relationships, etc.)

Capacity to adapt, prioritize and multitask in a busy and unpredictable environment

Ability to work independently in a team environment

Previous employment/volunteer experience in a rescue or animal care facility considered an asset

Minimum one year experience with data entry

Specific knowledge of shelter management software programs (e.g. PetPoint; PetFinder) considered an asset

**Working Conditions**:
Physical office (the space also operates as a holding facility for cats/kittens)

Environment can be noisy, odorous and hectic

Possible exposure to potentially aggressive, injured or ill animals and infectious fluids and materials

Interaction with the public is frequent and requires respectful, empathetic and professional conduct

Lifting, bending, stooping, pushing and other strenuous activities; lifting up to 50lbs

Exposure to cleaning agents

**Hours**:Full Time 40 hours/week Tuesday-Saturday

**Duration**:full time

**Salary**:Commensurate with education and experience

**Please include cover letter with resume submission**

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

COVID-19 considerations:
To keep staff, fosters, volunteers, and members of the public safe, we have implemented restrictions to members of the public, adoption appointments, and arranged the office to accommodate social distancing. Mask wearing recommended and highly encouraged.

Application question(s):

- How many years of data entry experience to you have?
- How many years of Microsoft office experience do you have?