Customer Service Representative

1 week ago

Cambridge, Canada Armtec Full time

**Armtec Inc. **is the largest manufacturer of water management and drainage solutions in Canada, our products are woven into the landscape almost everywhere you look. We deliver a framework of function, pathways for people, and structures for life. Armtec Inc. is a proud member of WGI Westman Group Inc. - a dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the communities in which they operate. With a worldwide customer base, The Westman Group of Companies operates manufacturing, sales, and distribution facilities in over 70 centers across North America and Europe.
- Armtec Inc. has the following career opportunity in** Cambridge, ON**:
**CUSTOMER SERVICE REPRESENTATIVE**
- Coordinates daily customer orders to ensure timely and accurate delivery.
- Prepares invoicing for exchanges, refunds and/or credits accurately and in a timely manner.
- Prepares manual and electronic sales orders; ensuring accurate information of product for our customers.
- Enters daily production reports and generates invoices into our in house software system WERPS to ensure accurate record of inventory.
- Maintains and tracks inventory of sales and re-sale items to identify where the product is and to coordinate shipment for our customers.
- Determines the most effective and efficient shipping method for customers’ product
- Schedules transportation based on our shipping schedule.
- Prepares calculated lists in balanced bundling and weights on diagrams to ensure loads comply with provincial trucking laws and standards.

**Education and Experience**:

- Grade 12 high school, GED or equivalent mature student diploma.
- One (1) to three (3) years of customer service and sales experience of related experience and/or training; or equivalent.
- Combinations of education and experience will be considered.

**Abilities and Skills**:

- Effective customer service, great communication and interpersonal skills ; in a positive, friendly, outgoing and professional manner at all times.
- Ability to work under pressure, within tight timelines to meet our customer demands and expectations.
- Attention to detail for accuracy purposes, to limit errors and corrections/adjustments.
- Problem-solving ability to handle a variety of situations where only limited standardization exists..
- Intermediate level of computer skills (Ms Word, Excel, MS Outlook, Internet,).
- Product manufacturing knowledge is an asset.

**Benefits and more**:

- ** Top compensation**:

- ** Competitive benefits : Extended health, vision and dental insurance, Life Insurance, AD&D, and much more**:

- ** 3 weeks paid vacation**:

- ** Free onsite parking**:

- ** Employee and family assistance program**:

- ** Wellness program**:

- ** Educational support**:

- ** Continuous learning and professional growth**

**_
Combine your talent and ambition to our team_**

**_ _____________________________________**

**PLEASE READ CAREFULLY**

We thank all applicants for their interest. Only those selected for an interview will be contacted.
- ____________________________

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