Customer Service Representative

2 days ago


Cambridge, Canada Insight Global Full time

Role: Customer Service RepresentativeType: 6 month contractLocation: Onsite 5x/week in Cambridge, ONRate: $19-$20/hrHours: *2 potential shifts available: 8:00AM-6:30PM FRI-MON (10hr shifts)40hrs/week + 30 min unpaid lunch8:30AM-5:00PM TUES-SAT (8hr shifts)40hrs/week + 30 min unpaid lunchAbout the Role:Insight Global is currently looking for a detail-oriented and customer-focused Customer Service Representative to join the Transportation Team at one of our top Retail clients. In this role, you will serve as the primary point of contact for transportation-related inquiries, ensuring timely and accurate communication between carriers, internal teams, and customers. The successful candidate will have the ability to manage multiple priorities, resolve issues efficiently, and deliver exceptional service.Must-Haves:Strong communication and problem-solving skills.Ability to manage multiple tasks in a fast-paced environment.High attention to detail and commitment to delivering exceptional service.Cross-border experience/Experience working with Customs across North America.Nice to Haves:Previous experience in customer service, logistics, or transportation preferred.Proficiency in Microsoft Office and transportation management systems (TMS) is a plus.



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