Customer Service Representative

2 weeks ago

Cambridge, Canada Red Cap Propane Ltd. Full time

**Customer Service Representative**

**Job Title**:Customer Service Representative

**Location**:Alma and Cambridge locations

**Rate**: $20-22/hour

**Main Purpose of the Job**:
Greet and assist customers in person or on the telephone. Perform administrative duties. Direct or assist visitors and notify company personnel of visitors’ arrival.

**Reports to**: Branch Managers

**Direct Reports**:None

**Duties and Responsibilities**:

- Display excellent customer service skills.
- Welcome visitors by greeting them, in person or on the telephone.
- Answer or refer their queries to the appropriate person.
- Maintain safe and clean reception area by complying with procedures, rules, and regulations.
- Open new customer accounts (cardlock and deliveries).
- Closes accounts.
- Sort mail and file it.
- Complete inventory counts of lubes and equipment
- Contributes to the team effort.
- Liaising with all company personnel and external visitors to ensure the above tasks are completed effectively.
- Matches invoices and statements before they are run through the folding machine
- Receive customer orders
- Work out of both Alma and Cambridge offices as needed
- Other duties as assigned.

**Qualifications**:
Clear driver’s license check: G license

Multitasking

Good customer service skills

Previous experience working with a computer required.

Willingness to be trained on: Transportation of Dangerous Goods certification, WHMIS training, Cylinder filling license and Propane Pump Attendant certificate.

We welcome all qualified applicants including people with disabilities, women, people of colour, indigenous people and/or LGBTQ2S+ people.

**Working Conditions**:
Must be able to sit, stand

Ability to lift 45 lbs.

Demonstrate excellent customer service skills.

**Benefits**:
Medical, Dental, Vision, and Out of Province Travel Insurance Benefits following probation.

Life Insurance and Long-Term Disability available

Uniform allowance or uniform service available

Work boot allowance

Work phone or payment towards personal cell phone

PPE provided

RRSP matching program

Bonus program for years of service

Employee events

Paid Personal Days

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- This position covers both our Cambridge and Alma Ontario offices. Are you able to travel to both locations?

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

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