Training and Development Coordinator

1 week ago


Richmond, Canada Big Way Hot Pot Full time

**Job Summary**

**Key Responsibilities**
- Develop and implement training programs for store staff, including onboarding, operational procedures, and leadership development
- Create and maintain training materials such as manuals, videos, checklists, and session outlines
- Provide structured SOP training to ensure consistency in store-level execution across all locations
- Support new store openings with pre-opening training plans and on-site coaching
- Conduct regular in-store training and observation sessions, providing real-time coaching and feedback
- Collaborate with Operations Managers and Store Leaders to assess training needs and resolve performance gaps
- Ensure consistency in store operations through standardized procedures and training reinforcement
- Monitor training participation, effectiveness, and impact on key operational metrics
- Collect feedback from trainees and store leaders to continuously improve training quality and delivery
- Coach and support in-store trainers to enhance their facilitation and mentorship capabilities
- Promote a strong learning culture and internal talent development within store teams

**Qualifications**
- 1-3 years of experience in restaurant operations or training roles
- Proven experience designing and delivering training in fast-paced food service environments
- Strong understanding of kitchen workflows, FOH/BOH coordination, and customer service standards
- Excellent communication, facilitation, and interpersonal skills
- Ability to work independently and travel to multiple store locations
- Proficient in MS Office and quick to learn new systems or software such as Lark

**Preferred Qualifications**
- Experience in chain restaurant operations (e.g., McDonald’s, Starbucks or similar) is considered a strong asset.
- Knowledge of food safety standards (e.g., FoodSafe, ServSafe)
- Experience supporting new store openings

Pay: $3,600.00-$4,000.00 per month

**Benefits**:

- Discounted or free food
- Store discount

Work Location: In person



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