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Order Desk/reception Agent

2 weeks ago

Calgary, Canada Calgary Italian Bakery Ltd. Full time

**Order Desk/Reception Agent**

Calgary Italian Bakery is a locally owned and operated family organization founded in 1962. We attribute our years of success to business decisions guided by specific family values such as honesty, integrity, dedication, and hard work - truly the roots that grow and sustain our business.

**Duties and Responsibilities**
- Key/process customer orders into our order entry computer system accurately to ensure customers receive exactly what they ordered.
- Provide customer follow up as required to ensure customer needs are met or exceeded.
- Ability to communicate and problem solve customer inquiries and issues expertly.
- Work directly with our Production and Sales Teams - providing accurate and timely order information.
- Reception and various clerical tasks.
- Work schedule is Monday to Friday from 7:30am to 3:30pm and every second Saturday from 9:00am to 2:00pm.

**Qualifications**
- Must be reliable and punctual.
- Postsecondary diploma or certificate in office administration or office professional.
- Experience in a similar role will be considered an asset but willing to train the right person based on education and team fit.
- Must be able to read, write and speak English clearly and effectively.
- Must be proficient with using Microsoft Outlook, **Excel**, and Word.
- Proven ability to multi-task in an extremely fast-paced environment.
- Strong attention to detail and accuracy is a **must**.
- Have a high level of positive work ethic and team spirit.
- Energetic and self-motivated - positive and friendly personality.
- Remain calm under pressure.

**Calgary Italian Bakery Ltd thanks all applicants; however only those considered for interviews will be contacted.**

**Only resumes sent in PDF format will be downloaded and reviewed.**

**Job Types**: Full-time, Permanent

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Calgary, AB T2H 1L2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

Work Location: In person