Program Manager

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

**Your future starts here**

Reporting to the Senior Program Manager, the Program Manager is responsible for undertaking the management, planning, and implementation of specific programs/portfolio within NavieGo, the Patient Programs company of BioScript Solutions. The Program Manager role has a strong combination of project management, performance analytics, client management, case management and people skills. Individuals who would succeed in this role are positive, driven and committed to building best-in-class and innovative support programs.

**How you will make an impact**
- Ensuring the program is designed and implemented as per sponsor’s strategic direction;
- Ensuring all program sponsor’s needs are being met;
- Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
- Ensuring that any stakeholder escalations are managed appropriately and to the sponsor’s satisfaction;
- Providing the program sponsor with portfolio insights and intelligence (market, competitive and payer);
- The design, evolution and delivery of all program reporting;
- Ongoing evaluation of program strengths, weaknesses and potential areas for improvement;
- In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting;
- Participate/lead in respective client meetings and day to day client communications;
- Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process;
- Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance;
- Provide support, guidance, and leadership to the team,
- Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities; and
- Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

**What you’ll bring to our team**
- A minimum of 3-5 years of experience in healthcare/pharmaceutical related field;
- A Bachelor’s degree program and/or an equivalent combination of experience and education is required;
- Program management skills with proven ability to manage multiple priorities;
- Proven customer relationship and/or account management skills with direct client interaction;
- Proficiency with Microsoft Office and competent reporting and trending data;
- Strong financial acumen and hands on budget management experience;
- General knowledge of reimbursement, patient support programs, database elements and functionality;
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation; and
- Possessing an in depth knowledge of public / private and federal funding mechanisms.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

**Job Status**: Full-Time, Permanent

**Job Location**:Oakville, ON / Moncton, NB

**Application Deadline**:October 3, 2024

**Our commitment to our team, our patients, and our community**

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

**We're proud to be an equal opportunity employer.** As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

**Let’s Talk**

INDA