Program Operations Lead

Description

**Empowering lives, healing hearts, embracing future**

The Operations Lead is responsible for supporting the management, development, and execution of specific programs/portfolios within NavieGo, the Patient Programs division of BioScript Solutions. This role oversees a team of direct reports while ensuring the successful delivery of program objectives. This role will collaborate closely with the Program Manager to drive operational excellence, foster team engagement, and maintain strong client and stakeholder relationships.

**What we offer (and why you’ll love it here)**:

- **Growth Opportunities**: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- **Vibrant Culture**: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- **Attractive Compensation**: Competitive salary, incentive program, and comprehensive benefits package.
- **What & Where**: Toronto, ON, Montreal, QC or Moncton, NB & Full-Time, Permanent
- **Closing Date**:September 5th, 2025

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

**Your Mission**
- Lead and manage a team of reimbursement specialists and administrative staff, providing coaching, development, and performance management.
- Ensure efficient and effective program operations, including reimbursement, patient coordination, and administrative workflows.
- Conduct regular team meetings and one-on-one check-ins to provide guidance, address challenges, and promote a positive work environment.
- Oversee administrative functions such as scheduling, resource allocation, and documentation to ensure seamless program execution.
- Collaborate with the Program Manager to evaluate program strengths, identify areas for improvement, and implement process enhancements.
- Work with internal teams, including analytics, training, and finance, to ensure accurate reporting, compliance, and financial reconciliation.
- Maintain direct communication with clients and stakeholders to address operational concerns and drive service excellence.
- Ensure adherence to all regulatory, compliance, and quality assurance requirements, including audit readiness, adverse event and product quality complaint reporting.
- Support quality assurance initiatives (data integrity), including corrective and preventive action (CAPA) activities and process improvements.
- Attend industry conferences, as appropriate, to enhance program visibility and foster professional relationships.

**What You Bring to the Table**

**Education**:

- A Bachelor’s degree or an equivalent combination of experience and education is required.
- Bilingualism in French & English is a strong asset.
- A minimum of 2-4 years of experience in a healthcare, pharmaceutical, or patient supportrelated field.
- Experience in a leadership role with direct reports, preferably within healthcare, patient support, PSP operations, or related industries.
- Lean Six Sigma certification or experience is an asset.
- Strong people management skills with a passion for coaching and team development.
- Proven ability to manage multiple priorities and projects simultaneously.
- Excellent organizational, problem-solving, and decision-making abilities.
- Effective communication and interpersonal skills for engaging with clients, stakeholders, and team members.
- Ability to analyze program performance metrics and implement improvements.
- Adaptability to dynamic program needs and a fast-paced environment.
- General knowledge of reimbursement, patient support programs, and funding mechanisms.
- Proficiency in Microsoft Office Suite and other relevant program management tools.
- Strong financial acumen with an understanding of budgeting and resource allocation.

**Compensation**: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stake