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Manager, Program Performance

3 weeks ago

Moncton, New Brunswick, Canada Medavie Full time

Position Type
Permanent

Closing Date
Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province.

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country's most pressing physical and mental health care challenges.

We are looking for a
Manager, Program Performance and Innovation
to help support our growing operation which provides exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time. The NB Health Link program leverages technological solutions and innovative, patient-centered care in clinical delivery models to provide access to primary care services, both virtually and in person.

Reporting to the
Senior Director, NB Health Link
, The Manager, Program Performance and Innovation, is responsible for overseeing all aspects of program monitoring and reporting within the NB Health Link program. This role involves collaborating with the Project Management Office to identify project managers and process improvement specialists for key initiatives and projects. The Manager will also manage vendor contracts and ensure data quality and integrity. As part of the greater leadership team, the Manager represents the program on various key committees and workgroups and must be well-versed in all program operations.

The Manager plays a critical role in supporting the program's internal performance management framework, as well as external and partner reporting requirements and accountability criteria.

As an employee of MHSNB, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, and acting in a manner that fosters a culture focused on patient safety and a safe workplace.

Roles And Responsibilities
Program Monitoring and Reporting

  • Oversee and ensure accurate monitoring and reporting of program performance metrics.
  • Support the departments' performance measurement frameworks to track progress against program goals.
  • Analyze data to identify trends, issues, and opportunities for improvement.
  • Prepare detailed reports and presentations for senior leadership and stakeholders.
  • Ensure the highest standards of data quality and integrity across all program operations.
  • Ensure data governance policies and procedures to maintain data accuracy and consistency are in place.
  • Conduct regular audits and reviews of data to identify and rectify any discrepancies.
  • Collaborate with IT and data management teams to enhance data collection and reporting systems.

Program communication and collaboration tools

  • Accountable for the delivery of monthly employee newsletters.
  • Ensure team collaboration tools i.e Sharepoint are properly audited and managed.
  • Accountable for accuracy of program's website and patient facing tools.
  • Work closely with the communications department to implement and monitor program promotion and communication activities.

Collaboration With PMO

  • Work closely with the Project Management Office to identify and assign project managers and process improvement specialists for key initiatives.
  • Facilitate regular meetings with PMO to ensure alignment on project goals and timelines.
  • Provide guidance and support to project managers and process improvement specialists to ensure successful project execution.
  • Monitor project progress and address any issues or roadblocks promptly.

Vendor Contract Management

  • Manage vendor contracts, including the EMR Master Service Agreement and contracts with EMR consultants.
  • Maintain strong relationships with vendors to ensure high-quality service delivery.
  • Monitor vendor performance and compliance with contract terms, addressing any issues as they arise.

Leadership And Representation

  • Actively participate in the leadership team of the NB Health Link program and represent the program on key committees and workgroups.
  • Provide strategic input and recommendations to support program goals and initiatives.
  • Serve as a liaison between the program and internal partners including shared services.
  • Maintain a thorough understanding of all program operations and provide guidance and support as needed.
  • Identify opportunities for operational improvements and implement changes to enhance efficiency and effectiveness.

Qualifications & Competencies

  • Post-secondary education, preferably in business administration, health care management, or an equivalent combination of training, education and experience is considered an asset for this role.
  • Demonstrated knowledge and/or experience in health care is required
  • Minimum of four years' experience in Program performance, project management or similar roles.
  • Experience working with business owners in an operational environment.
  • Excellent interpersonal and client management skills, with the ability to grasp patient-centered design principles.
  • Strong organizational skills with attention to details
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple projects simultaneously.
  • Proficiency with data analytics tools such as Excel.
  • Excellent attention to detail and a high standard for accuracy.
  • Excellent organizational and time management skills.
  • Self-started and ability to work independently and as part of a team.
  • Effective communication skills with demonstrated ability to target messages to different audiences and persuade them to best fit solutions and identify key communications in a timely manner.
  • Proven relationship management skills with an ability to build and maintain professional relationships, understands the principals of 'needs anticipation' and acts as an advocate for all program stakeholders.
  • Demonstrated skills with respect to management of stakeholder expectations and task management.
  • Strong sense of teamwork, presenting a professional image and exhibiting a solid work ethic.
  • Service oriented.
  • Bilingualism in French and English is considered an asset for this role

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.