IT Support Specialist

2 weeks ago

Oakville, Canada The Indeka Group Full time

**Position**: IT Support Specialist

**Location**: Oakville, ON (Winston Churchill & QEW)

**Description**:
The Indeka Group is a leader in the distribution of footwear in Canada. Brands include Nine West, Calvin Klein, Tommy Hilfiger, Dockers, Earth Shoes, JB Goodhue, Santana Canada, Aquatherm Canada, just to name a few. Countries of import include the Far East, Europe, and USA.

**Key Responsibilities**:

- Provide technical support for computers, printers, cellphones, and similar devices
- Install, configure, and maintain computer hardware (laptops, desktops, servers) and printers
- Install and configure computer software and upgrades
- Develop manuals, procedures, and documentation
- Maintain users and departments access to network drives
- Create and maintain IT asset database including but not limited to servers (physical and virtual using Hyper-V), UPS units, switches and Cisco AP.
- Open and maintain support tickets for devices like servers and MFP printers
- Diagnose and recommend solutions for hardware and software problems
- Manage software licensing compliance and required upgrades and maintenance programs
- Check and Log daily backups (local and cloud) report any issues and troubleshoot
- Order supplies (computers and computer parts, printers, paper, labels, toner)
- Assist with mobile conference equipment and setup zoom video calls for meetings with multiple cameras and devices
- Troubleshoot computers and other hardware like laser printers, label printers, scales and peripherals
- Support users with Microsoft Office Applications (Outlook, Excel, Teams, PowerPoint, etc.)
- Exposure to Microsoft Dynamics (any NAV version) an asset
- Other duties as required

Qualifications, Experience & Education
- College/University diploma in Information Technology or computer-related program or equivalent professional experience
- At least 3 years’ experience as an IT Support Specialist
- Knowledge of networking technologies - local area network, TCP/IP
- Strong experience with Microsoft Office Suite, Windows 10 and Windows Server
- Knowledge on how to build and configure various desktop PCs and laptops
- Ability to work independently, or with a team
- Must possess strong multitasking capabilities
- Ability to quickly learn and understand new software and hardware
- Motivated and eager to learn
- Strong written and verbal communication skills
- Ability to operate with a sense of urgency
- Strong knowledge of IT operations best practice

We offer a competitive salary, fully paid health and dental benefits and great (big) employee discounts on the footwear we sell.

We would like to thank all the Applicants for their interest, however only Applicants selected for an interview will be contacted by the HR department.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
We're taking all precautions when dealing with COVID-19 as advice by our local health department

Application question(s):

- What technologies do you know and how many years of professional experience do yo have on those?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Computer Support: 2 years (preferred)
- Computer networking: 2 years (preferred)

Work Location: One location

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