Customer Support Specialist

4 days ago

Oakville, Canada Davis Controls Ltd Full time

**Job Summary**
Onsite - Oakville

The _**Customer Support Specialist**_ will provide excellent service to our customers while reducing the administrative burden on Product Specialists to maximize their efficiency.

**Job Type**:

- Full-time, permanent
- On-site based in our Oakville office (QEW and Winston Churchill Blvd.)

**Duties and Responsibilities**:

- Follow up on proposals & Opportunities.
- Assist with RMA communications by liaising with our sales team, customers, and partners.
- Support Webstore enquires
- Respond to customer order reminders
- Follow up with suppliers
- Assist with documentation on projects
- Assist the marketing team with content for social media initiatives

**Qualifications you bring to Davis Controls Ltd**:

- Strong verbal, written and interpersonal communication skills.
- Experience in a similar customer service role is a plus.
- Strong desire to serve customers.
- Experience with MS Office suite (Especially Office, Excel, PowerPoint, and Word)
- Knowledge of instrumentation products
- Result-oriented and able to manage a variable workload.
- Good ability to manage multiple priorities at once.
- Excellent organizational and teamwork skills.

**Compensation and Benefits**:
We offer a comprehensive and competitive compensation package which includes a competitive salary, comprehensive health benefits and a performance-based bonus program.
- A family-owned business with a great culture
- Comfortable work environment
- Training plan
- Reduced work hours (36.25 hrs/week). Monday to Friday. No weekends

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer support: 5 years (required)

**Location**:

- Oakville, ON L6H 5R3 (required)

Work Location: In person

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