ERP Support Specialist

If you share a passion for safety and are looking to Build your Career with a company that invests in its employees, we are interested in talking to you We are proud to have been named Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work

Levitt-Safety is looking for an ERP Support Specialist to join our Team.

Levitt-Safety Limited is looking for a thoughtful and well-rounded ERP Support Specialist to join our IT team. You will be responsible for leading a team charged with the development and support of our various systems such as our eCommerce, ERP, Field Service, and future development projects.

Summary

In this hands-on role, you will work alongside a small team of developers that share the responsibilities of maintaining, developing, and supporting our various systems and technologies.

You will continue to drive and support ongoing ERP and eCommerce projects. You will work with our implementers and consultants to develop integrations, widgets, and reports that enhance the user experience on our platforms. You will be responsible for brainstorming ideas and proposals.

You will be the Tier 2 ERP support representative to resolve ticket escalations and work closely with the Tier 1 ERP support team to find a resolution for the Tier 2 ERP support requests and project deliverables.

someone who embodies our fundamentals - Owns it, is curious and takes intelligent risks, is relentless about improvement, honours commitments and thinks team first.

Core Responsibilities
- Work with the software development team to ensure day-to-day activities, project plans and delivery commitments are met.
- Collaborate with team members and other departments in defining business requirements for optimal use of ERP and CRM functionality.
- Proactively identify areas of improvement and functional gaps in Enterprise Applications.
- Coordinate and manage the organization’s use of master files, roles, user views, data control, reporting, and data integrity
- Oversee and execute ongoing maintenance and improvement projects
- Design and run quarterly reports to test data integrity and accuracy within the ERP system
- Brief supervisors and data “owners” on data and system corrections
- As needed, assist in the creation of new reports, dashboards, and analytical tools.
- Design and manage change requests, approval, and tracking process
- Advise and implement the optimization of quality control measures
- Communicate to the organization about system upgrades or functionality
- Ensure documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated
- Research and survey end-user needs
- Organise training and promote the use and education of ERP across the organization
- In coordination with core business units, lead the design and development of documentation and end-user quick guides as needed
- Review Help Tickets, issues, and recommendations from end users
- Serve as the technical point of contact on ERP projects
- Manage work plans and annual budgeting for third-party engagement
- Manage support requests with the ERP vendor and related ERP support vendors
- Other duties as assigned

Ideal Requirements
- 2+ years’ experience in working alongside a high-performing software development team
- 5 years’ experience writing JavaScript code and SQL database queries
- Knowledge of Cloud Computing and SaaS, project management, Budgeting and forecasting
- Knowledge of Progress ABL/4GL is a plus
- REST API knowledge using XML or JSON format
- Mobile App development experience preferred: Android and iOS
- Naturally curious, resourceful and eager to make an impact
- Self-motivated, willing, and able to take on challenges and discover solutions
- Able to evaluate the impact of changes on integrated systems
- Have a strong focus on testing code and change management
- Able to translate ambiguous requirements into solutions that address users’ needs
- Experience working in Agile environments

What this role offers
- Full-time, salaried, Monday to Friday position with 3 weeks paid vacation and other time away from work benefits
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Hybrid work model
- Annual profit-sharing opportunities
- Company-matched RRSP contribution plan
- Opportunity to build your career with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety's Fundamentals and family values, where we truly believe that people are our most important asset