Product Support Training Specialist

**Grow Your Career as a Product Specialist in a Growing Company**

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

**_ Do we have your attention?_** Keep reading

**JOB DESCRIPTION**:
The Product Specialist will be responsible for working extensively with the ZPI suite of software in a technical support role. Applicants should have experience in remote customer support. Other responsibilities include on-site software demonstrations, tradeshow assistance, assisting in marketing material creation, support of various clients and facilities, conducting webinars, software testing and coaching users on system use. In addition to those primary responsibilities, they must be capable of understanding the relationship between software sales, programming and integration processes and may be involved with the software development roadmap as they will need to have a thorough understanding of the ZPI software suite. The position reports to the General Manager and will be located in Oakville, ON.
- Maintain in-depth knowledge of the ZPI software suite and its supporting software
- Capture feedback from clients for improvements and enhancements to software.
- Assist with the creation and maintenance of user facing documentation and videos.
- Contribution of potential enhancements to the Software Roadmap.
- Coordinate with others in technical support to resolve customer issues in a timely manner.
- Provide product training and respond to customer issues and requests
- Respond, update and resolve customer reported issues in ticketing system - escalating where required.
- Assist programming department with product testing and software bug verification.
- Train and coach users and plant champions on system-related questions, issues and inquiries.
- Assist on-site teams with software upgrades and installations from Oakville office.
- Support other ProMach divisions in targeting specific client accounts for sales activity.
- Assist sales team during presentations, meetings, or webinars with clients.
- Other duties as assigned by General Manager

**Who we’re looking for**:

- Experience in a technical support role.
- Good interpersonal skills and ability to handle a multi-tasked role with good organizational skills.
- Advanced critical thinking skills displayed by ability to find creative solution to problems.
- Comfortable giving presentations and speaking to large groups.
- Ability to learn new systems quickly.
- Strong business acumen and technical analysis skills are required for this position.
- Ability to travel domestically and internationally.
- Experience in an industrial environment would be an asset

**What’s in it for you?**

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.

A single source of integrated solutions with global reach and a world of experience, ZPI is a network of technical experts working together to deliver the most efficient and economical solutions, anywhere in the world. Integration, engineering, data collection, advanced analytics, machine forensics, track and trace, and more: ZPI delivers innovation from every corner as part of the ProMach family.

**_ Curious about life at ProMach?_** Follow us on LinkedIn, Twitter, and Instagram

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