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Lead, Revenue Operations
2 weeks ago
**What We Do**:
iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom brands to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.
**How We Do It**:
We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.
**About the Role**:
**What You'll be Doing**:
**Leadership & Strategic Alignment**:
- Serve as a key member of the Client Experience Leadership Group, driving operational excellence and cross-functional collaboration.
- Align Client Experience operations with broader GTM strategies across Sales, Marketing, Product, and Customer Success.
- Lead change management efforts for new processes, tools, and systems, ensuring adoption and impact.
**Salesforce/CRM Automation & Tech Stack Optimization**:
- Own the development and optimization of Salesforce templates, workflows, and reporting to support go-to-market strategies and client engagement.
- Evaluate and manage the RevOps tech stack, ensuring seamless integration and automation across platforms.
- Build and maintain dashboards and automated reporting to provide real-time insights into client experience and revenue performance.
**AI-Driven Revenue Intelligence**:
- Identify and implement AI-driven solutions for lead scoring, churn prediction, sales enablement, and operational efficiency.
- Champion the use of AI tools to automate repetitive tasks, uncover insights, and drive smarter decision-making across the Client Experience team.
- Stay ahead of emerging AI trends and assess their applicability to revenue growth and client engagement.
**Client Experience Operations**:
- Develop and maintain the CX Operations Playbook, ensuring scalable and repeatable processes.
- Lead the strategy and execution of client communication plans, including NPS and profitability initiatives.
- Track and drive priorities, strategy, and direction for processes and data needed to support the Client Experience team.
- Continuously improve policies, documentation, and solutions to enhance operational efficiency.
**Data Governance & Insights**:
- Own the integrity, governance, and accessibility of revenue-related data across systems.
- Drive predictive analytics and forecasting models to support strategic planning and board-level reporting.
- Act as a trusted source of data, insight, and context for Client Experience and cross-functional teams.
**Strategic Planning & Forecasting**:
- Collaborate with Finance and Sales leadership on revenue forecasting, territory planning, and quota setting.
- Use scenario modeling and AI-enhanced forecasting to guide strategic decisions and resource allocation.
**What we're Looking For**:
- 2+ years of hands-on experience with Salesforce reporting, dashboard creation, and automation.
- 7+ years of experience in the wireless industry is a strong preference.
- Proven leadership experience with a track record of cross-functional collaboration and team enablement.
- Demonstrated experience in process optimization, operational strategy, and change management.
- Strong problem-solving skills and the ability to manage multiple priorities.
- Self-starter with a detail-oriented mindset and the ability to resolve complex interdepartmental challenges.
- Experience in strategic planning, forecasting, and data governance in a SaaS environment.
**What We Offer**:
- Begin your journey with a competitive starting salary
- Enjoy peace of mind with a comprehensive benefits package for you and your entire family.
- Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program.
- Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program
- We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
- Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance.
- Give ba
