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Thunder Bay, Canada Travelodge by Wyndham Thunder Bay Full time

**Duties and Essential Job Functions**
- **Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions, including the process of checking in and checking out guests.**:

- Registers and guests and assigns rooms, accommodating special requests whenever possible
- Assist pre-registration (Express Check in) and blocking of room from reservations
- Thoroughly understands and adheres to proper credit and cash handling policies and procedures
- Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner
- Understands the switchboard console and how to use it
- **Acts as a host to our guests by searching out opportunities to go above beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and a** **nticipating needs and being proactive.**:

- Acknowledge all customers that enter the lobby area and greets guests first
- Promote good will by being courteous, friendly, professional and helpful to guests and co-workers
- Interprets guest needs and provides the “right” service
- Actively seeks opportunities to make an emotional connection with the guest, far surpassing their expectations at every opportunity
- **Provide reservation and rate information as required.**:

- Sell rooms to walk-in guests, using suggestive selling techniques, showing rooms, and negotiation.
- Upsell reservations to larger suites when they arrive at the property
- Take reservations as the opportunity arises
- Know and enforces cancellation procedures and policies
- Applies the appropriate rate in accordance with the Front Desk SOPs
- **Participates as a member of the Front Office Team by assisting in various Front Office and Hotel Operations.**:

- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms etc.
- Reads and initials all memorandums and SOPs pertaining to the Front Manager
- Reports any unusual occurrences or requests to the Front Office Manager
- Knows all safety and emergency procedures for all the areas of the hotel. Is also aware and responsible for implementation of accident and emergency prevention policies
- Maintains the cleanliness and neatness of the front desk area
- **Have a strong knowledge of the hotel and local area.**:

- Understands room status and room status tracking
- Knows room locations and types of rooms
- Familiar with all hotel amenities
- Has knowledge of local Westshore and Victoria area
- Is aware of daily events, and their location, taking place in the hotel.
- Integrity; Service Excellence; Ownership; Enrich the Community

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$17.35 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Employee assistance program
- Extended health care
- On-site parking

Flexible language requirement:

- English not required

Schedule:

- 8 hour shift
- Night shift

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)