Account Manager, Outside Sales

**CEA is Expanding**

Custom Energized Air is growing We have an immediate need for an Outside Sales, Account Manager for the Edmonton Office.

As an Account Manager, your skills in client relationship building, sales strategy, and problem-solving will play a key role in driving our company's success. As the bridge between our company and our clients, you'll be responsible for understanding customer needs, delivering tailored solutions, and ensuring satisfaction throughout every interaction.

In this role you are required to lead by example by communicating and embodying the values of the company and holding a high standard for quality in combination with a track record of delivering on customer service and demonstrated best-practice and sales approach.

The Account Manager reporting to the Sales Manager, will work collaboratively with other CEA team members to ensure appropriate management, or support of, the full scope of work from customer inquiry to delivery and service.

The job description and key responsibilities include, but are not limited to:
**Customer/Vendor Relations**:

- Build and maintain strong relationships with customers/vendors to understand their needs, provide exceptional service, and ensure long-term satisfaction.
- Provide Stakeholders (Customers, Vendors, Management, Internal Teams, etc.) with accurate, knowledgeable information within your scope.
- Encourage and participate in “lessons learned’ sessions as required to ensure understanding, proper corrective action, and to mitigate future risks.
- Responsible for accurately conveying customer requirements to all personnel involved with project tendering and day-to-day RFQs, including other CEA staff and subcontractors.
- Ensure customer order requirements are effectively communicated to functional departments and vendors.
- Collaborate with team members as required to ensure appropriate expectations, deliverables, and communications.
- Ensure customer order requirements are effectively communicated to functional departments and/or vendors, as required.

**Sales Strategy Execution**:

- Develop a business plan and sales strategy that ensures attainment of company sales goals and profitability.
- Develop and implement sales strategies to achieve revenue targets, identify opportunities for upselling or cross-selling, and close deals efficiently in assigned territory.
- Strive to meet and exceed sales goals through prospecting, qualifying, and securing business opportunities.
- Identify new projects and leads by developing and maintaining relationships with all stakeholders (end users, engineering firms, contractors).
- Maintain and seek out opportunities to expand business with current customers.
- Work with peer Outside Sales Representatives to identify and develop business opportunities and marketing strategies for existing/new markets.
- Maintain project pursuit, customer database, quotation tracking, and follow-up procedures within the framework of CEA’s Customer Relationship Management system (CRM) and/or Enterprise Resource Planning (ERP).

**Other Responsibilities**

You will be required to maintain necessary certifications and meet OHS requirements to gain access to Vendor or Customer sites. Support on site troubleshooting, start-up, and commissioning as required. Occasional travel. Current territory is primarily Edmonton and surrounding area.

**Experience and Education Requirements**
- A bachelor's degree or technical diploma in business, marketing, engineering, instrumentation or a related field is typically required.
- A minimum of five (5) of experience in sales, account management, or a related field, with experience in an industrial setting.
- Experience with air compressors, pneumatic sales, industrial automation, and pneumatics is strongly preferred.
- Rotating equipment or millwright experience is considered an asset.

**Skills and Abilities**
- Customer Service Focus
- Problem-solving; proactive approach, and systematic thinking.
- Investigative strategy.
- Accountability, high attention to detail, and best practices approach.
- Strong communication skills; verbal communication, legible penmanship, and coherent writing and notes (in software).

Custom Energized Air joined the Carmela Industries Team in 2023. With branches in Edmonton and Red Deer we support customers all over Western Canada. We work with a wide range of products for customers in multiple industries, from oil and gas, mining, manufacturing, water, and food, all requiring a variety of solutions from full system set-ups, repair, and maintenance.

**Working at CEA means**:

- **Involvement.** This is an opportunity to be an active part of what’s going on. Everyone is in it together. Each person is here working toward the same goal.
- **Growth.** Personal growth, professional growth, corporate growth, you name it, we got it Our goal is to ensure the right people are in the right chairs doing a job they enjoy.

**Job Types**: Full-time, Permanent

Pay: