Product Analyst, Facilities, Information and Communications Technology

**Product Analyst, Facilities, Information and Communications Technology**:
The University of Saskatchewan has some of the most innovative people doing groundbreaking research and pedagogy. Information and Communications Technology (ICT), as strategic partners, enable courageous curiosity by empowering students, staff and faculty to do more than thought possible with technology that boosts productivity, strengthens security, enhances research outcomes, amplifies connectivity and supports increased pedagogical capability.

**Nature of Work**: Reporting to the Team Lead, the Product Analyst will leverage a strong analytical background to effectively manage and mature our FIS practice and solutions. The Product Analyst will be responsible for aligning maintenance, continual service improvements, and new capabilities whilst partnering with key departments, units, colleges and process managers. The position requires management of competing demands from many diverse stakeholders.

This position will be part of a supportive, cross-functional team that will work collaboratively on facilities service improvement initiatives and projects. As the university’s systems and technical architecture changes, this position must adapt to the changing system and technology landscape.

The University of Saskatchewan values diversity and Indigenous engagement is a strategic priority. In support of this priority, you will actively engage in learning to develop an understanding of diverse perspectives and how to incorporate equity, diversity, and inclusion into their work.

**Accountabilities**:

- Responsible for the alignment of priorities, products, service decisions and implications
- Drive the roadmap and prioritization of end user focused initiatives to solve our community’s most impactful problems
- Understand business and functional workflows/processes; able to implement best practices for the betterment of processes (considering scalability, performance, business policies and future needs)
- Form a partnership with process managers to fully understand business functionality, pain points, and areas of improvement
- Commit to the continuous improvement, and deep understanding of facilities management and service management best practices, tools, and technology to gain knowledge of the products and limitations
- Work with stakeholders to articulate priorities, needs, gaps, and explore opportunities to ensure a positive user experience and journey
- Define the problem and scope for a given workstream and present backlog items and key milestones to make up the product roadmap
- Capture, analyze, define, and document business change requirements and non-functional requirements
- Work with ICT teams to ensure solutions are configured according to the acceptance criteria and our enterprise architecture principles
- Oversees and executes collaborative and cross-functional initiatives for releases identified for their area with medium risk and medium potential organization wide impact
- Document and maintain policies, processes and procedures, and related decisions and recommendations
- Develop and maintain strong relationships with vendors, process managers, colleges/units, ICT staff and other relevant stakeholders.

**Qualifications**:
**Experience**:A considerable amount of experience in Business Analysis, Business Process Management or a related field.

An understanding of the University of Saskatchewan and/or the higher education industry is an asset.

Experience with and knowledge of facilities management, and facilities information systems, are assets.

Experience working in a diverse and inclusive environment with the ability to work effectively in informal and formal teams with people from diverse communities, cultures, and perspectives.

**Skills**:Ability to learn, excellent communication; strong problem solving skills; ability to identify trends and recognize emerging issues, assess the impact of those issues, and make recommendations for proactive change; the ability to gather requirements, lead meetings and make presentations to small groups; demonstrated ability to research and solve problems using a variety of resources and tools; ability to monitor progress and quality effectively, remain detail-oriented at the same time understand the big-picture

**Department**: Information and Communications Technology
**Status**: Permanent
**Employment Group**: ASPA
**Shift**: Mon-Fri, 8:00-4:30
**Full Time Equivalent (FTE)**: 1.0
**Salary**: The salary range, based on 1.0 FTE, is $69,035.00 - 107,868.00 per annum. The starting salary will be commensurate with education and experience.
**Salary Family (if applicable)**:Information Technology
**Salary Phase/Band**:Phase 2
**Posted Date**: 5/21/2025
**Closing Date**: 6/10/2025 at 6:00 pm CST
**Number of Openings**:1
**Work Location**:May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines

**Criminal Record Check**:Yes
**Driver's License and Ab