User Support Technician

1 week ago

Saskatoon, Canada Eins Information Technology Services Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Asset languages**:

- Mandarin
- Hindi
- Urdu
- Panjabi; Punjabi
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
**Supervision**:

- 3-4 people
**Certificates, licences, memberships, and courses**:

- Apple Certified Technical Coordinator (ACTC) Certification
- Associate Computing Professional (ACP)
- Citrix certified professional (CCP)
- CompTIA Security+ Certification
- IBM Certification
- Information technology infrastructure library (ITIL) Certification
- International Software Testing Qualifications Board (ISTQB) Certification
- Microsoft Dynamics Certification
- Microsoft certified IT professional (MCITP)
- Microsoft certified professional (MCP)
- Microsoft certified solutions associate (MCSA)
- Network+ Certification
- VMware certified professional
- Certified Computing Professional (CCP)
- Information Systems Professional (ISP)
- Microsoft Certified Systems Engineer (MCSE)
- A+ Certification
**Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- MAC
- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Image editing software
- Project management software
- Website creation and management software
- Web service design
- Business diagram software
- Desktop publishing software
- Programming languages
- JavaScript
- SQL
- TCP/IP
- Wireless networks
**Transportation/travel information**:

- Own transportation
- Willing to travel
- Willing to travel regularly
- Willing to travel for extended periods
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Attention to detail
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
**Own tools/equipment**:

- Cellular phone
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you willing to relocate for this position?
**Health benefits**:

- Health care plan
**Financial benefits**:

- Gasoline paid
- Mileage paid
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- Team building opportunities

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