Client Relations Specialist

1 week ago

North York, Canada VD Accounting & Financial Consulting Full time

VD Accounting is dedicated to providing exceptional service and building long-term relationships with our clients. We are looking for a proactive, enthusiastic Client Relations Specialist to join our team and help us maintain our reputation for excellent customer service.

**Job Overview**:
**Key Responsibilities**:

- Serve as the main contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
- Build and maintain positive relationships with clients to ensure high levels of satisfaction and loyalty.
- Provide clients with information about our products/services, updates, and solutions.
- Coordinate with internal teams to fulfill client needs and resolve issues effectively.
- Track and document client interactions and feedback to improve service quality.
- Assist with onboarding new clients and provide ongoing support throughout the client lifecycle.
- Identify opportunities to enhance the client experience and provide insights for continuous improvement.

**Qualifications & Skills**:

- Proven experience in customer service, client relations, or a similar role.
- Excellent communication skills—both verbal and written.
- Strong interpersonal skills with a friendly, professional demeanor.
- Ability to handle challenging situations with tact and diplomacy.
- Good organizational skills and attention to detail.
- Proficient in MS Office (Word, Excel, Outlook) and CRM software.
- Ability to multitask and prioritize in a fast-paced environment.
- A positive attitude, proactive approach, and willingness to learn.

**Preferred Qualifications**:

- Bachelor's degree in Business, Marketing, Communications, or related field.
- Experience in 1 year min.

**Job Types**: Full-time, Permanent, Internship / Co-op

Pay: $46,301.31-$74,931.53 per year

**Benefits**:

- Flexible schedule

Schedule:

- Monday to Friday

Work Location: In person

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