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    2 weeks ago

    London, Canada Western University Full time

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    London, Ontario, Canada Western University Full time

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    4 days ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 17 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...

Technology Support Specialist

3 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 13 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: **Responsibilities**: **Qualifications**: - Education: - College diploma in an information technology field or a university degree with a minor in an information technology field - Relevant Information Technology certifications an asset (ex: A+ certification, Microsoft Certified Professional, etc.) is preferred - University Degree Majoring in Computer Science or an Information technology field is preferred - Experience: - 1 year experience providing technical support and customer service - Experience providing technical support and customer service in an academic IT environment is preferred - Knowledge, Skills & Abilities: - Ability to work independently and collaboratively in a team environment - Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions - Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors - Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner - Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations - Basic knowledge of VoIP telephony technologies - Ability and willingness to stay abreast of technological development and adapt efficiently to emerging priorities - Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management - Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines - Maintains and applies up-to-date knowledge of discrete and integrated information systems elements relevant to your area of responsibility (hardware, software, and network) - Ability of understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations - Positive, outgoing attitude with genuine customer service orientation - Demonstrates attention to detail and accuracy - Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner **Western Values Diversity**: **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.