Information Technology Support Specialist

Overview:
Are you someone with strong technical capabilities? Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for you As someone with excellent communication skills and business acumen, you will thrive in our fast-paced and agile environment.

**Your opportunity**
***

Dillon’s
**Information Technology **group is looking for an
**IT Support Specialist** to join our multidisciplinary team of professionals. You will have the opportunity to work on new and exciting projects while providing clients with a fully integrated and superior customer experience.

This position is available at our
**London** office. We offer a variety of
**flexible work options **to help balance the competing demands of work and personal life. This opportunity may be available in a
**hybrid work model.**

**Responsibilities**:
**What your day will look like**

**IT Support**
- Provide information technology support across the organization as part of our HelpDesk team
- Contribution to all aspects of desktop, laptop, mobile device and peripheral usage
- Assistance with equipment set up and maintenance, including hardware and software
- Contribution to record, track and document help desk request problem-solving process, including all actions taken to final resolution
- Business travel to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery

**Learning and Development**
- Commit to self-development and ongoing learning and professional development
- Contribute to Dillon’s corporate profile through active participation in professional associations and committees

Qualifications:
**What will you need to succeed**
- A degree or diploma in computer science or related program
- At least one year of relevant work experience is required. However, new graduates will also be considered

**Experience**:

- Proficient in Active Directory administration and Windows Desktop Operating Systems
- Demonstrated experience in troubleshooting and problem solving
- Proficient with a support management tool
- Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
- Strong customer service, organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
- Preference will be given to those with a passion for service excellence
- Experience in a professional information technology setting is considered an asset

**_ Dillon offers competitive salaries, health benefits, and a generous retirement savings plan. Our work week is 37.5 hours._**

**Why choose Dillon**

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our
**core values**:

- Reliability: words that result in actions build trust;
- Achievement: do the work to hit the target;
- Continuous development: always learning; always adapting; always growing;
- Creativity: discover new possibilities;
- Courage: do the things that matter, especially when it’s hard;
- Inclusiveness: enabling belonging to draw strength from our differences

In addition, we offer:

- ** Employee share purchase plan**
- Dillon is 100% employee owned and share ownership is open to all full-time regular employees
- ** A competitive compensation package**
- Comprehensive health benefits
- Generous retirement savings plan
- Student loan repayment assistance with matching employer contributions
- ** Flexible work hours**
- Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs. We are taking a trust-based approach to offer a variety of flexible work options to help balance the competing demands of work and personal life.
- ** Learning and Development opportunities**
- As a knowledge-based business, the organic growth of our knowledge and skills occur through our work performance and roles. The creation and sharing of knowledge allows us to take local knowledge to scale, capture lessons learned through experience, and continuously improve service delivery. The development of self and others is an evident and measured core behaviour within our organization
- We use a composite approach to development including coaching to build the how, mentoring to share lessons, advising to round out perspectives, and co-creation of knowledge through internal learning opportunities
- ** Focus on Innovation**
- Th