Information Technology Support Specialist

Trading Technologies is looking to add an IT Support Specialist for our London office. This position will be responsible for servicing the company’s broad range of IT needs including ticketing system management, new user setup, fielding service desk calls and other technical responsibilities for all global TT offices and remote users. This position will be a salaried position eligible for benefits. This position also has after hours duties.

**Key Responsibilities**:

- End-user hardware/software (Mac, Windows, Linux) support, including configuration and troubleshooting of laptops and mobile devices
- New user setup of hardware, software, operating systems, account management and setting up corporate and test environments
- End-user hardware/software support including troubleshooting and configuration of mobile devices
- Active Directory and Google Workspace (fka GSuite) administration
- Virtualization (VMWare, Nutanix, Microsoft)
- Asset management of inventory and all IT related equipment
- Onboarding and offboarding users
- Ticketing system management
- Create and maintain documentation for supported systems; documents will be for a variety of audiences including end users
- Work closely and collaboratively with Global team to facilitate operational coverage
- Completes all daily tasks and projects as requested, on-time, and with attention to detail and quality

**Skills Knowledge and Expertise**:

- Minimum three years experience working with and troubleshooting PCs, Windows Laptops, Macbooks, Linux and Mobile devices
- Experience installing and troubleshooting issues with hardware and software including, Google Workspace, Microsoft (Windows, Office, and Server), Mac OS and Linux.
- Knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)
- Experience with a scripting language (e.g., Python, Powershell) both for automation and maintenance preferred
- Intermediate experience with Microsoft Active Directory and Google Workspace (fka GSuite) account management/administration
- Fluency with network concepts such as IP addressing and DHCP
- Well-spoken and ability to efficiently communicate with employees across all offices and departments
- Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response
- Ability to work outside of local business hours on an as-needed basis
- The ability to lift items up to 45 pounds (Required in the handling of PC and Server hardware)

**Benefits**:

- Competitive benefits, including: medical, dental, vision, GTL & GIP schemes and pension
- Flexible work schedules - with some remote work
- 25 PTO (paid time off) days per year with the ability to roll over days into the following year, robust paid holiday schedule with early dismissal and generous parental leave (for all genders and staff, including adoptive parents)
- Tech resources, including, a “rent-to-own” programme where employees are eligible for a company-provided Mac/PC laptop and/or mobile phone of your choice; and a tech accessories budget for monitors, headphones, keyboards, office equipment, etc.
- Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programmes or smoking cessation)
- Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion

**Company Overview**:
Trading Technologies creates professional trading software, infrastructure and data solutions for a wide variety of users, including proprietary traders, brokers, money managers, CTAs, hedge funds, commercial hedgers and risk managers. In addition to providing access to the world’s major international exchanges and liquidity venues via its TT® trading platform, TT offers domain-specific technology for cryptocurrency trading and machine-learning tools for real-time trade surveillance.

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- Trading Technologies (TT) is an equal opportunity employer. Equal employment has been, and continues to be a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote and base all employment decisions on ability, rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status._- SENIORITY LEVEL
- Associate- INDUSTRY
- Computer Software- EMPLOYMENT TYPE
- Full-time- JOB FUNCTIONS
- Information Technology