Technical Support Specialist
1 week ago
**Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously. ZTR offers a casual working environment and a group of friendly and talented industry leaders passionate about combating climate change. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR. **What You’ll be Doing** Are you passionate about supporting a more sustainable future? Do you enjoy understanding the customer's needs and providing them with greener and more reliable solutions? Are you data-driven and results-oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solution for their issues with a smile, you’ll be the difference between customer experience being just average or an exceptional one. We are seeking a highly motivated and skilled **Technical Support Specialist** to join our team in the exciting and rapidly growing field of IoT (Internet of Things). As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring they receive the best possible experience with our products and services. If you are a self-starter with a passion for technology and enjoy solving complex technical problems, we want to hear from you. Join our team and be part of a dynamic and innovative company at the forefront of IoT technology. **Responsibilities** - Work closely with cross-functional teams to ensure timely resolution of customer issues - Conduct product testing and analysis to identify and troubleshoot technical issues - Manage and execute fleet health reports, including issue identification and resolution. - Document customer interactions, issues resolution, and product defects using a customer relationship - Collaborate with the product development and product management team to provide feedback on the product functionality, usability and performance - Stay up-to-date with industry trends and emerging technologies related to IoT products and services - Travel to site to assist with installs and gather information **Who Are You?** - Bachelor’s degree in Computer Systems, Electrical Engineering or related field - 2+ years of experience in technical support or related fields - In possession of, or eligible to receive a valid TN Visa to travel to the United States. **Nice to have**: - Knowledge of IoT technology and related protocols (eg. MQTT, CoAP, RESTfull APIs) - Experience with Linux operating systems, networking concepts and cloud platforms - Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders - Ability to work collaboratively in a team environment and manage multiple priorities simultaneously - Customer-focused mindset with a passion for delivering exceptional customer service - Potential ability to travel
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Technical Support Specialist
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London, Canada Brookfield Full timeThe Technical Support Specialist will report to the Team lead, Deskside. In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. The ideal candidate for this role will possess the...
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Telecommunications Technical Support Specialist
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London, Canada Insight Global Full timeInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...
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Telecommunications Technical Support Specialist
3 weeks ago
London, Canada Insight Global Full timeInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...
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Telecommunications Technical Support Specialist
3 weeks ago
London, Canada Insight Global Full timeInsight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the call center, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related...
