Housing Services Assistant

The Municipality of Chatham-Kent has an opening for a temporary full-time Housing Services Assistant in the Housing Services division. This temporary full-time opportunity is for a period up to September 2025.

Internal employees are defined as permanent, temporary, full-time, part-time, seasonal, casual, and contract employees with the Corporation of the Municipality of Chatham-Kent. Please note that family and friends of employees are not eligible unless they are already employed by the Municipality of Chatham-Kent.

**Job description**

**Essential responsibilities**
- Demonstrate Chatham-Kent’s core values and competencies
- Perform a wide range of administrative tasks
- Design marketing items to promote Rent Supplement Agreement opportunities for Landlords
- Report, record and track information according to policies and procedures, and as required for statistical purposes
- Conduct Annual Update Reviews for active waitlist as prescribed under the Housing Services Act and ensures active RGI applicant files are-up to date; maintain and track all applicants that have requested to be placed on hold for one year
- Arrears Database Administrator for all local Private Non-Profit Housing providers
- Provide support and training to new internal/external trainees (housing provider staff, students and volunteers)
- Attend relevant workshops, conferences, court, information fairs as needed
- Update related databases, track and maintain arrears reports submitted by all Housing Providers monthly
- Support all Housing Services team members in achieving department objectives while continually seeking new methods and procedures to increase personal and organizational efficiency and effectiveness
- Provide support to new internal trainees (students and/or volunteers)

**Essential qualifications**
- College certificate or diploma in an office administration related program, with six (6) months to two (2) years of related experience
- Experience in an office administrative role, including maintaining and using databases; file management preparing business correspondence; processing incoming and outgoing mail; presentations; news releases
- Experience coordinating meetings, preparing agendas, booking rooms/facilities and minute taking, recording and distribution
- Excellent customer service skills, including reception duties, researching information for customers, dealing with upset/angry customers
- Good working knowledge of office equipment and procedures (i.e., photocopiers, printers, fax machines, mailing equipment, telephone systems)
- Knowledge of government programs, community agencies, support services and resources
- Knowledge of Provincial Arrears Database
- Analytical and problem-solving skills
- Experience using effective project management strategies
- Strong communication skills, written and verbal
- Experience in website authoring and drafting website content for review/approval by website editor
- Advanced computer skills in databases and spreadsheets, specifically Yardi Rent Café
- Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software program)

**Other qualifications**
- Experience with the Housing Services Act and its Regulations, the Social Housing Reform Act and its regulations, Municipal Freedom of Information and Protection of Privacy Act, (MFIPPA), Freedom of Information and Protection of Privacy Act (FIPPA), as well as other related legislation, is an asset
- Experience working in a social services, housing services, or homelessness services environment, an asset
- Ability to speak and write in French is an asset

**Work environment/hours of work**
- This position works mostly indoors
- This position works weekday hours, with occasional evening and weekend hours

**Working Remotely**

This position has been approved for remote working, at the discretion of the supervisor based on the Working Remotely Policy.

This position may be required to attend on-site meetings in order to complete essential responsibilities of the role. As per the Working Remotely Policy, employees scheduled to work remotely on a certain day may occasionally be called to a municipal onsite work location on short notice. Employees must remain flexible to accommodate municipal requirements and be prepared to be called in on short notice.

**COVID-19 Vaccination**

The Municipality of Chatham-Kent no longer requires a COVID-19 vaccination as a condition of employment. Although it is not mandatory to be vaccinated, it is highly encouraged.

**Background check requirements**

**Essential physical and/or safety requirements**
- Bending: constant twisting (sitting at desk completing daily tasks)
- Sitting: constant sitting in chair (sitting at desk inputting data and meeting with clients)
- Reaching: frequent reaching above shoulder, below shoulder, forward, handling (up to 6.8 kg or 15 lbs) (filing in upper and lower cabinets)
- Hands: constant fine finger dexterity (movement),