Team Lead

**Company Description**
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

**Key Responsibilities**:

- Coach and train product analysts, providing feedback and reviewing their performance regularly.
- Prioritize work and help the team achieve monthly KPIs.
- Set up processes to maintain e-commerce product data, quality control, and publications to the ERP and e-commerce website.
- Deliver world-class customer service by responding to all customer, vendor, and management requests in a timely fashion.
- Create audit checklists to help the team correct product data issues.
- Ensure product information is accurate, up-to-date, and compliant with data standards.
- Create data standards to ensure the standardization of product data.
- Conduct software research in AI to help scale the data enrichment process.
- Utilize a PIM system to store and maintain product master data.
- Be in contact with stakeholders using the e-commerce platform.
- Review team processes and improve them to ensure efficiency and effectiveness.
- Transform strategic information from the Sales and Head-Office leadership team into tactical processes for the team to follow.
- Influence vendor partners on their digital change journey to acquire marketing data in a timely and repetitive fashion.
- Create and maintain processes and training documentation with the help of the team.
- Assess situations quickly and provide a course of action to best meet the needs of the team and the Profit Centre customers.
- Use SQL, data storage, and queue to process data within the PIM system.
- Review and analyze large amounts of information and draw informative conclusions and recommendations, covering areas such as product descriptions, attributes, SEO, and other data fields.

**Qualifications** Position Qualifications**:

- Bachelor’s degree in business, Information Systems, or a related field.
- Minimum of 5 years of experience in product management, e-commerce, or a related field.
- 3-5 years of experience in leading and managing a team.
- Strong understanding of e-commerce platforms, ERP systems, and PIM systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience in stakeholder management and business analytics.
- General proficiency in SQL, data storage/warehousing, and queue management.
- Ability to communicate with IT regarding system failures.

**Skills**:

- Strong analytical skills with attention to detail and accuracy.
- Excellent follow-up skills.
- Good logistics knowledge.
- Problem-solving skills.
- Enthusiastic personality with an emphasis on teamwork.
- Ability to review and analyze large amounts of information and draw informative conclusions and recommendations.
- Proficiency in using PIM systems for managing product master data.
- Strong business acumen and stakeholder management skills.
- Bilingualism English and French is an asset

**Additional Information** Why Join Our Team?**

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

**Salary Range**:
This will depend on your experience: 75K-100K annually.

**In addition, we will offer you**:

- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time