Agent, Central Baggage

4 days ago

Montréal, Canada Air Transat Full time

**Company Description** Be part of the journey**

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

The Agent, Central Baggage traces baggage using WorldTracer, opens tracing files for unresolved files and traces baggage for a period of thirty (30) days.
- Prepare various reports for operational and statistical purposes.
- Carries out daily baggage searches using the WorldTracer Service.
- Takes calls from our passengers.
- Closes files under search and files older than thirty (30) days for processing.
- Communicates by telephone with passengers and travel agents to obtain all the information required to facilitate and activate baggage tracing.
- Also provides ongoing support to stations in the search for lost baggage, and ensures that baggage is delivered quickly and safely to passengers, depending on their location.
- Contacts tour operator representatives at destination to provide information to be passed on to customers at hotels.
- Authorizes delivery routes and tracks baggage, especially in special cases and emergencies.
- Checks and responds daily to messages concerning all baggage dispute issues for Air Transat stations.
- Various related administrative tasks are linked to the main duties, including taking telephone calls to the Baggage Center.
- Payment and compensation for delayed and damaged baggage

**Qualifications**
- High school leaving diploma or equivalent;
- Experience on Worldtracer and baggage tracing (strong asset);
- Customer service experience;
- Experience or knowledge of the airline field; (strong asset);
- Bilingual (French and English) written and spoken; (Spanish an asset)
- Ability to work under pressure;
- Resourcefulness, initiative, diplomacy and good organizational skills;
- Knowledge of Microsoft Office Suite software.

**Additional Information**:

- #LI-FB1_
- A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally._

**Employment Equity

  • Agent - Counter Fbo

    1 week ago

    Montréal, Canada Air Inuit Full time

    **AIR INUIT CORPORATE PROFILE** Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond - 24 hours a day, 365 days a year - for over 42 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 800...

  • Agent de Sécurité

    2 weeks ago

    Montréal, Canada Le Central Montréal Gastronomie Inc Full time

    Le Central, food-court du quartier des spectacles, est à la recherche d'un agent de sécurité afin de compléter son équipe. Horaire du mardi au jeudi, de midi à minuit. Permis BSP nécessaire. Type d'emploi : Temps partiel, Permanent Salaire : à partir de 19,00$ par heure Horaires de travail: - Disponibilité la fin de semaine - Quart de jour -...

  • Agent - Counter Fbo

    2 weeks ago

    Montréal, Canada Air Inuit Full time

    **AIR INUIT CORPORATE PROFILE** Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond - 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs more...

  • Agent de Sécurité

    2 days ago

    Montréal, Canada Le Central Montréal Gastronomie Inc Full time

    Le Central, food-court du quartier des spectacles, est à la recherche d'un agent de sécurité afin de compléter son équipe. Horaire: Vendredi et Samedi: Midi à Minuit. Dimanche à l'occasion: Midi à 21h Permis BSP nécessaire. Type d'emploi : Temps partiel, Permanent Salaire : à partir de 19,00$ par heure Horaires de travail: - Disponibilité la...

  • Agent(E) de Sécurité

    2 days ago

    Montréal, Canada Le Central Montréal Gastronomie Inc Full time

    **Présentation** Le Central Montréal Gastronomie Inc. est présentement en période de recrutement pour accueillir de futurs agent(e)s de sécurité dans son équipe ! Tu es un agent d’expérience ou qui vient de découvrir le domaine de la sécurité? Le Central t’offre l’occasion d’évoluer dans un environnement de travail dynamique et...

  • Bilingual Customer Support Agent

    1 week ago

    Montréal, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Bilingual Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you are fluently bilingual in French and English, have a great passion for **vacation planning**, and are a natural when it comes to...

  • Agent, Customer Services

    1 week ago

    Montréal, Canada American Airlines Full time

    Location: Pierre Elliot Trudeau Intl Apt (YUL-TRMU) Additional Locations: None Requisition ID: 56783 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey,...

  • Part Time Agent, Customer Services

    6 days ago

    Montréal, Canada American Airlines Full time

    Location: Pierre Elliot Trudeau Intl Apt (YUL-TRMU) Additional Locations: None Requisition ID: 72543 **Intro**: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey,...

  • Call Center Agent

    2 weeks ago

    Montréal, Canada Transat Tours Canada Full time

    **Company Description** Be part of the journey!** Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times,...

  • Agent.e, Centrale Bagages

    4 days ago

    Montréal, Canada Air Transat Full time

    **Description de l'entreprise** Faites partie du voyage !** Notre mission, c’est d’être la compagnie aérienne préférée de notre clientèle et de notre équipe. L’ouverture d’esprit, le souci des autres, l’intelligence au travail et surtout une bonne dose de plaisir nous permettent chaque jour d’accomplir de grandes choses. Notre engagement...