Agent - Counter Fbo

1 week ago

Montréal, Canada Air Inuit Full time

**AIR INUIT CORPORATE PROFILE**
Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond
- 24 hours a day, 365 days a year - for over 42 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 800 employees in one of the world’s most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

**POSITION OVERVIEW**

The counter agent is the first person to greet the customer at the Air Inuit FBO terminal. It is responsible for the check-in and boarding of passengers

**DUTIES AND RESPONSIBILITIES**
- Greet customers and assist them with departure/arrival at the FBO passenger terminal
- Take care of the logistics of all flight arrivals
- Reserve hotels and shuttles in case of irregularities
- Give necessary assistance to customers whenever needed
- in case of delay, keep the passengers informed regularly and do a follow up with the ramp agents, dispatch, DOC, and the crew
- Check-in passengers, their baggage and verify cabin baggage
- Ensure an on time boarding that respects the safety procedures
- Prepare flight documents, passenger check-in, ticketing, manifest, etc.
- All other duties deemed necessary by the company in order to ensure the effectiveness of the operation.

**QUALIFICATIONS**
- Secondary V or equivalent experience
- Experience in customer service of at least one year
- Knowledge of basic office software such as : Word, Excel, Outlook
- Capacity to learn check-in and reservation systems used by the company
- Must be able to obtain and maintain Airport Security Clearance (RAIC)
- Must be adequately vaccinated against COVID-19
- Bilingual (English/French), Inuktitut, an asset
- Be able to communicate in writing as well as orally in both French and English
- The capacity to offer an excellent customer service
- Punctual, cheerful, reliable, and autonomous
- Hold a driver’s license and be able to arrive on site in a maximum delay of 90 minutes when on call.

**WORKING CONDITIONS**
- Morning Schedule, hours between 04:30 an 13:00
- Working schedule of minimum 25h per week

**REMUNERATION**

The salary is determined according to the company’ compensation policy.

Starting hourly rate : $20.76

  • Agent - Counter Fbo

    2 weeks ago

    Montréal, Canada Air Inuit Full time

    **AIR INUIT CORPORATE PROFILE** Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond - 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs more...

  • Agent - Comptoir Fbo

    1 week ago

    Montréal, Canada Air Inuit Full time

    **AIR INUIT - PROFIL CORPORATIF** Air Inuit fournit des services essentiels de transport aérien régulier, nolisé, de cargo et d'urgence au Nunavik et au-delà, 24 heures par jour, 365 jours par année, et ce, depuis plus de 42 ans. Détenue collectivement par les Inuits du Nunavik par l’intermédiaire de la société Makivik, la compagnie aérienne...

  • Agent - Comptoir Fbo

    2 weeks ago

    Montréal, Canada Air Inuit Full time

    **AIR INUIT - PROFIL CORPORATIF** Air Inuit fournit des services essentiels de transport aérien régulier, nolisé, de cargo et d'urgence au Nunavik et au-delà, 24 heures par jour, 365 jours par année, et ce, depuis plus de 45 ans. Détenue collectivement par les Inuits du Nunavik par l’intermédiaire de la société Makivvik, la compagnie aérienne...

  • Advisory Agent, Member and Client Experience

    2 weeks ago

    Montréal, Canada Desjardins Full time

    Temporary position for 11 months The work mode arrangement for the position is full-time on site As an advisory agent, member and client experience at Caisse Desjardins de L'île-des-Sœurs, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing...

  • Agent - Vols Nolisés

    1 week ago

    Montréal, Canada Air Inuit Full time

    **AIR INUIT - PROFIL CORPORATIF** Air Inuit fournit des services essentiels de transport aérien régulier, nolisé, de cargo et d'urgence au Nunavik et au-delà, 24 heures par jour, 365 jours par année, et ce, depuis plus de 44 ans. Détenue collectivement par les Inuits du Nunavik par l’intermédiaire de la société Makivik, la compagnie aérienne...

  • Account Activity Fraud Agent

    2 days ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Telephone Support Agent

    4 days ago

    Montréal, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site. The incumbent takes phone calls originating from the AccèsD contact centre, frequently concerning unresolved issues. Process transaction notices and act as the liaison between caisse operations and the AccèsD contact centre. More specifically, you will be required to: - Take transactional,...

  • Supervisor - Ticket Agents

    1 week ago

    Montréal, Canada Air Inuit Full time

    **WHY JOIN AIR INUIT** Are you ready to take your career to new heights? At Air Inuit, we don’t just offer flights; we provide essential services that keep Nunavik connected. Whether it’s delivering critical supplies or ensuring passengers reach their destinations safely and comfortably, our employees are at the heart of it all. We’re looking for...

  • Telephone Support Agent

    2 weeks ago

    Montréal, QC, Canada Desjardins Full time

    The incumbent takes phone calls originating from the AccèsD contact centre, frequently concerning unresolved issues. Process transaction notices and act as the liaison between caisse operations and the AccèsD contact centre. More specifically, you will be required to: - Take transactional, convenience and informational calls originating from the AccèsD...

  • Member Services Agent

    1 week ago

    Montréal-Ouest, Quebec, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site.RequiredThe incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general...