Agent - Counter Fbo

2 weeks ago

Montréal, Canada Air Inuit Full time

**AIR INUIT CORPORATE PROFILE**
Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond
- 24 hours a day, 365 days a year - for over 45 years. Collectively owned by the Inuit of Nunavik, through Makivvik Corporation, the airline operates a fleet of more than 30 aircraft and employs more than 1000 employees in one of the world’s most challenging flight environments.

Air Inuit Management and its team of dedicated employees are committed to pursuing their tradition of providing safe, punctual and courteous air service for the growing number of people living and doing business in this enchanting region of Nunavik in Northern Québec.

**POSITION OVERVIEW**

The counter agent is the first person to greet the customer at the Air Inuit FBO terminal. It is responsible for the check-in and boarding of passengers

**DUTIES AND RESPONSIBILITIES**
- Greet customers and assist them with departure/arrival at the FBO passenger terminal
- Take care of the logistics of all flight arrivals
- Reserve hotels and shuttles in case of irregularities
- Give necessary assistance to customers whenever needed
- in case of delay, keep the passengers informed regularly and do a follow up with the ramp agents, dispatch, DOC, and the crew
- Check-in passengers, their baggage and verify cabin baggage
- Ensure an on time boarding that respects the safety procedures
- Prepare flight documents, passenger check-in, ticketing, manifest, etc.
- All other duties deemed necessary by the company in order to ensure the effectiveness of the operation.

**QUALIFICATIONS**
- Secondary V or equivalent experience
- Experience in customer service of at least one year
- Knowledge of basic office software such as : Word, Excel, Outlook
- Capacity to learn check-in and reservation systems used by the company
- Must be able to obtain and maintain Airport Security Clearance (RAIC)
- Bilingual (English/French), Inuktitut, an asset
- Be able to communicate in writing as well as orally in both French and English
- The capacity to offer an excellent customer service
- Punctual, cheerful, reliable, and autonomous
- Hold a driver’s license and be able to arrive on site in a maximum delay of 90 minutes when on call.

**WORKING CONDITIONS**
- Working schedule 37.5 hour/week

**COMPENSATION**

The salary is determined according to the company’ compensation policy.

Starting hourly rate : $21.83

**BENEFITS**
- An employee Registered Retirement Savings Plan (RRSP) - 5% employer contribution;
- A group insurance plan (life, medical, dental, short
- and long-term disability);
- A 3-week vacation allowance (6%);
- Company profit-sharing;
- Telemedicine program for employee and family members;
- Employee Assistance Program (EAP) for employee and family members;
- A retirement allowance program;
- A program of flight privileges and discounted travel with several airlines around the world;
- Various innovative recognition programs.

**APPLICATION**

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

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