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Call Center Agent

4 weeks ago

Montréal, Canada Transat Tours Canada Full time

**Company Description** Be part of the journey**

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

**Want to join us?**

You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

**What we offer you**
- A position mainly working from home, with all computer equipment provided. Regular visits to the office are to be expected.
- Paid training for 10 to 13 days at our offices, followed by a 10-day supervised integration period.
- A stable schedule of 37.5 hours per week, with the possibility of night shifts (between 9 p.m. and 7 a.m.), depending on your preferences, availability, and seniority.
- A base salary of $17.50/hour, supplemented by bonuses and performance incentives. And a night premium (1,50$/h) is you choose it
- A guaranteed salary increase with the addition of the South package.
- Three weeks of vacation + five days off upon hiring.
- Immediate travel benefits: unlimited standby tickets, confirmed tickets, and exclusive discounts to create your most memorable experiences.
- A stimulating environment to develop your talent and build a rewarding career.
- A comprehensive range of group insurance, an RRSP, and enviable travel privileges.
- An advantageous referral program: invite talented people like you and get rewarded

**Job Description** Your responsibilities**
- Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.).
- Promote our products: seat selection, baggage, special services, insurance, etc.
- Help customers navigate our websites.
- Provide exceptional service, demonstrating attentiveness, empathy, and professionalism.

**What we offer you**
- A schedule based on operational needs, confirmed in advance and tailored to your seniority and preferences.
- Personalized training to master our products and systems.
- Three options to work according to your lifestyle:

- At the Montreal office, located at 300 Léo-Pariseau, a stone's throw from Mount Royal Park.
- From home, for greater comfort and a reduced environmental impact.
- In hybrid mode, depending on your flexibility and preferences.

**Qualifications** What we are looking for**
- Comfortable with computer tools and various systems.
- Recognized for your excellence in customer service.
- Available 37.5 hours/week, between 7 a.m. and 11 p.m., 7 days a week.
- Bilingual (French and English, spoken and written).
- Fluency in Spanish or Portuguese is an asset.
- Minimum of one year of call center experience.
- Experience in the travel industry is an asset.

**Additional Information**
LI-FB1
- _A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally._

**Employment Equity