Client Service

KEEN Creative is a full-service, strategic marketing company headquartered in Edmonton, Alberta, Canada. In business for over 20 years, the KEEN team is comprised of awesome people including digital marketers, graphic designers, web developers, photographers, and videographers. Our amazing clients range from startups to large public sector organizations throughout North America. We take pride in creating, developing, and implementing communication solutions for all of our clients, and we are incredibly grateful to do what we love every day.

As Client Service/Account Lead, you’ll work closely with our team to ensure that all our client’s needs are best met. With your strong attention to detail and organization skills, you’ll work with our team to see projects through to completion, while keeping everyone mindful of timelines and budgets. You will be the go-to support for our clients to help to manage their projects and deliverables. As a relationship builder, you will stay attuned to your client’s needs to ensure the work we are delivering is meeting their expectations and goals.

**Your Responsibilities**:

- Provide an amazing client experience by being a relationship builder, keeping timelines & budget at the forefront, and always working to achieve client goals
- Provide administrative and project management support to our marketing, creative, and web teams
- Lead daily coordination of projects to maintain an efficient workflow
- Lead, coordinate and facilitate meetings, organizing and brainstorming ideas, completing research, and being the go-to keeper of information
- Act as a liaison between the client and the operations team to communicate goals, expectations, and client requests
- Act as a liaison between the client and KEEN’s finance team to set up billing information and provide regular updates for invoicing purposes
- Send regular project updates to clients with regard to scope, timelines, and budget
- Communicate with clients to understand their goals, collect their feedback and help update project details
- Management and tracking of brand and marketing assets & inventory
- Manage project timelines and resources based on the scope and team capacity
- Manage the scheduling, preparation, and leading of client presentations, and meetings

**Requirements**:

- A post-secondary degree or diploma with a business and/or project management focus
- Experience in client service and project management
- Experience managing multiple clients and multiple projects simultaneously
- Experience with gathering client feedback and addressing concerns
- Experience with managing project budgets and timelines
- Detailed and organized multi-tasker who loves a fast-paced work environment
- Excellent verbal and written communication skills
- Experience working with a multidisciplinary team is an asset
- Knowledge of sales, marketing, analytic tools, and/or web development process would be considered an asset

**Who you are**:

- A positive, passionate person looking to build relationships and provide exceptional client service
- You thrive in a team environment and can get things done with mínimal supervision
- You learn quickly and pick up on new technologies easily
- You stay cool under pressure and can handle unexpected changes and tight deadlines
- You strive for constant improvement in yourself and the company you work for

**Working at KEEN**

At KEEN, awesomeness is present in everything we do, from the people on our team and our office space to our clients and the work we do for them. We are looking for someone to join the team to have a positive impact on our business and our clients. In addition to fostering a fun, collaborative and supportive work environment, we provide the following:

- Competitive compensation package
- Paid vacation, sick days, and flex days, as well as additional time off during the December holiday break
- Employee group health benefits plan (including health and dental)
- Opportunities for learning and professional development

**Want to be a KEENer? Here's how to apply**:
This is a primarily in person role with some flexibility to work from home.