Client Care Coordinator

4 days ago

Mount Forest, Canada WS Audiology EMEA, LATAM & Canada Full time

**About HearCANADA**
At HearCanada, we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_.

**About the role**:
As a Client Care Coordinator, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities.

**What’s** in it for you?**
- Attractive compensation package with profit-sharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Generous travel allowances and mileage for applicable roles
- Mentorship and professional development opportunities

**A day in** the life**:
Delivering exceptional customer service
- Welcoming clients to our clinic, actively listening to their circumstances to provide the best possible recommendation on hearing evaluations and/or products
- Calling clients to book follow-up appointments, sending out reminders for upcoming appointments, post-care calls to ensure equipment/devices are working as intended
- Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions

Outstanding administrative support
- Using our comprehensive database to maintain client files, schedule appointments, and payment processing
- Support the clinic with a well-maintained appointment calendar, client file system, and tracking leads
- Recognize and capitalize on sales opportunities through various mediums (e.g., walk-ins, client referrals, telephone inquiries, retention practices, etc.)

Product/Service Expert
- Maintain basic knowledge of hearing aid technology and provide product demonstration/recommendations appropriate to the individual
- Support clients with minor maintenance and cleanings of the hearing aid devices

**What we are looking for**:

- Post-secondary education in Medical Office Administration is considered an asset
- 1 - 2 years experience in customer service and administration with an emphasis on sales and product knowledge
- Proficiency using scheduling software, MS Office, and an overall comfort on a computer
- Strong multi-tasking, organization, and time-management skills

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