Case Coordinator, LEGHO

Requisition Details:

Employment Status: Temporary, Full-time (1.0 FTE)

Program Name: LEGHO

Number of Hours Bi-Weekly: 75

Work Schedule: Days

Anticipated End Date: March 2026

On-Call: No

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary:

The Case Coordinator provides clients with comprehensive assessments ensuring a high-quality client experience. The Case Coordinator is responsible for developing, in consultation with the client and caregiver, a comprehensive care plan to meet the client's goals and for supporting the client and caregiver to manage their care budgets and required resources. The Case Coordinator supports the philosophy of client self-management and works within the framework of VON policies, procedures, standards and quality & risk management.

Key Responsibilities:

• Maintains competency including the ability to interpret current applicable standardized assessment tools such as the interRAI CHA.
• Completes client assessments in the home using conversation based methodology.
• Develops and conducts a comprehensive therapeutic rapport.
• Utilizes technology in the home to complete comprehensive assessments.
• Identifies and prioritizes environmental risk for client's health and safety (shelter, food and running water, temperature control and overall condition of living environment).
• Develops a comprehensive care plan (interpreting the CAPs and care planning).
• Facilitates access to client identified services to support the care plan and goals.
• Makes referrals to community and health resources as required
• With client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.
• Monitors client progress and adjusts care plans as required
• Reviews client care plan expenditures and supports clients to manage within the budgets
• Accesses and reviews assessment via the IAR (integrated assessment record).
• Collects and reports relevant data to Manager when necessary.
• Adheres to the prescribed privacy policies and standards for Community Support Service agencies including VON.
• Positively and professionally represents all CSS agencies and service providers.

Common Responsibilities:

• Promotes the goals and values of VON and their role as an integrated community care provider.
• Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
• Abides by all VON policies and work practices.
• Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
• Works in collaboration with other staff in a team approach to service delivery.

External and Internal Relationships:

• Engages frequently with Administrative Support, Community Support and Home Care program Coordinators and Manager.
• Networks and collaborates with all regional partners, providers and agencies.

Education, Designations and Experience:

• University Degree or College Diploma in Heath or Social Services field.
• Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management
• Broad working knowledge of community resources, including service and programs within defined catchment area.
• Proven experience in building external and community relationships.
• Demonstrated experience in completing validated common assessment tools and maintaining competency.
• Knowledge and skills in comprehensive assessment and the ability to maintain proficiency.
• Computer proficiency in Windows OS and Microsoft office programs.
• Working with volunteers and seniors an asset.

Skill Requirements:

• Strong attention to detail and accuracy.
• Skilled in communication (verbal, written, listening), rapport building and relationship management.
• Strong computer proficiency.
• The ability to use analytical skills and understand/interpret client assessment data.
• Ability to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.
• Demonstrated skills in leadership, team building, communication and education.
• Time management and strong organizational skills.
• Ability to work independently and as part of a team.
• Ability to accept and facilitate change.
• Ability to maintain confidentiality.

Other:

• Available for weekend assessment coverage.
• Must have access to a personal vehicle for business use and possess both a current driver's license and proof of vehicle insurance
• A current and original copy of a satisfactory Criminal Records Check
• A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required
• The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.