Lawyer Support Representative

Are you a strong communicator with attention to detail and some knowledge of the BC law court system who enjoys a role with variety and opportunity to learn and grow? We are currently looking for a **Lawyer Support Representative** to join our team. This is casual position at our Vancouver, BC location, with the opportunity for remote work.

**Who We Are**

Legal Aid BC (LABC) is a non-profit organization, created by the Legal Services Society Act in 1979, to provide legal information, advice, and representation services to some of BC’s most vulnerable and marginalized citizens; those who do not have the financial, educational, social or health resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is client-focused legal aid that ensures access to justice for all, with a mission to provide legal aid services that people need, and to promote better access to justice.

At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of service, diversity, integrity, accountability, and leadership.

**The Opportunity**

**As Lawyer Support Representative, your primary function is to represent the Lawyer Support Department as the first point of contact for external lawyers and third-party vendors working on legal aid referrals by providing end to end support during contract cycle including**:new lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration, Family, Judicial Appeals, Duty Counsel, Circuit Court, disbursement and transcripts based on interpretation of tariff and organization policies.

**Key accountabilities include, but aren't limited to**:

- Review, process and assess invoices to ensure accuracy of lawyers’ billings
- Provide helpdesk support to lawyers and stakeholders
- Perform administrative duties: Attend department meetings, present billing problems with solutions for consideration; draft correspondence; assist and provide information for lawyer recruitment and retention strategies; provide input to changes in department policies and procedures; maintain procedure manual updates
- Perform other related duties: Liaise with referring offices, local agents and other internal departments

**More About You**

You have post-secondary education supplemented by legal course(s) plus 2 years of relevant experience as outlined in rated requirements. An equivalent combination of training, education and experience may be considered. You strive to exceed expectations and are a team player.

**We Offer**

A competitive annual salary, as well as a comprehensive benefits package, including:

- Four weeks paid vacation to start that grows the longer you are with LABC
- An excellent employee benefits package, where premiums are 100% paid by LABC
- A generous pension plan
- Support for training and development
- An Employee and Family Assistance program
- The opportunity to participate in various Employee programs (Employee Wellness, etc.)
- A healthy work/life balance
- Generous leave provisions (sick time, special leaves)
- 13 paid statutory holidays
- We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted. Legal Aid BC is committed to building a skilled, diverse workforce reflective of Canadian Society. Members of equity-seeking groups are encouraged to apply._

**Job Types**: Full-time, Casual

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program