Reports Coordinator

6 days ago

Victoria, Canada Lifemark Health Group Full time

**Reports Coordinator, Medical Assessments - Full Time
- Victoria, BC**
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 225 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

As a **Reports Coordinator** at Viewpoint, you are a flexible team player who supports the administrative management of all single and multidisciplinary reports/documentation related to client assessment files.

Only applicants with previous experience in a Client Service role (preferably in the insurance/health care environment) will be considered. Bilingual applicants are welcome.

**Key Responsibilities**:

- Follow up on outstanding reports with assessors and transcription, and document in computer tracking system
- Monitor tracking system for reports due in and out on a daily basis, facilitate timely delivery
- Document special cases and special handling of reports as appropriate
- Document receipt of reports from assessors in system and ensure report statuses are advanced to ensure smooth transition through steps in process
- Format reports, perform preliminary quality assurance checks, and then upload in preparation for detailed Quality Assurance reviews
- Facilitate, follow up, and document report sharing amongst assessors for multidisciplinary assessments
- Final formatting of reports to be sent to customer. Ensure copy of report appropriately filed in system and report metrics appropriately logged and tracked
- Deliver report to customer via delivery method specified in Service Level Agreement

**Preferred Qualifications**:

- Relevant post-secondary/community college education
- 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
- Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
- Effective verbal and written communication skills
- Proven organizational and multi-tasking skills
- Knowledge of medical terminology and medical transcription experience is a strong asset

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