Guest Relations Customer Service Representative

Looking for an amazing work experience? Join the team at the Wilder Institute/Calgary Zoo as a **Guest Relations Customer Service Representative** for the 2025 summer season Guest Relations Customer Service Representatives work at our front gates and provide both the first and the last impression that a visitor receives at the Zoo.

Guest Relations Customer Service Representatives are responsible for crowd and line management, executing sales, access control, concierge desk duties and call centre assistance during high volume periods. As a Guest Relations Customer Service Representative, you will rotate through specific indoor and outdoor workstations when applicable.

**Our Purpose** | We act for wildlife; saving species and inspiring people to join us.

**Our Core Values** | Drive impact, nurture connection, cultivate hope, and be bold.

Contract:
**Start Date**: May 2025
**End Date**:September 2025

**What you will do**:

- Greet and engage guests at workstations located throughout the Zoo; aid with directions, questions and necessary messaging
- Be comfortable with fast paced environment with constant change to adapt to business needs; ability to multi-task on high attendance days
- Describe, upsell, and process all sales transactions for day admissions, memberships, Sunday brunch and special events with a focus on meeting/exceeding monthly sales targets
- Operate a POS system, access control scanners
- Assist guests with the paid parking system on Alberta Plaza
- Provide line management on Alberta Plaza, in the tunnel, and at the turnstiles using a voice amplifier; ensuring guests comply with Zoo policies
- Assist a specialized team with meeting and organizing spring/summer school bus arrivals, safely guiding 2500+ students daily through the tunnel onto zoo grounds
- Daily set up/take down of signage, stanchions, barricades and scanning desks; and other opening/closing duties as required
- Ensure work area is clean, tidy and sanitized including all desk equipment, counter tops, staff kitchen, bases of stanchions, signage and all other high touch zones
- Comply with the Zoo’s health and safety program
- Other duties as required

**What you will bring**:

- Previous cash handling experience and point of sale experience
- Ability to reconcile and balance at the end of each shift
- Must be confident working alone and in a team environment
- Can multi-task and adapt quickly in a high paced environment
- Great customer service and problem-solving skills including the ability to navigate through difficult situations
- Some computer knowledge is required
- Flexibility and reliability for short notice changes to shifts
- Responsible and mature work ethic
- Prompt and invested in seasonal work
- Excellent written and verbal communication skills

**Working Conditions**:

- Working indoors and outdoors
- Prolonged sitting, standing and walking throughout every shift
- Schedule will include weekdays and weekends with some early morning and evening hours when applicable
- Some light lifting is required to setup and take down signage, stanchions, barricades, and scanning desks
- Direct and constant interaction with Zoo visitors

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the Zoo must be comfortable working in a large variety of outdoor conditions. The organization follows the advice of Environment Canada when responding to temperature and air quality issues. The Wilder Institute/Calgary Zoo is a no-smoking environment including vaping.

**What the Zoo Offers**:

- Discounts on food, beverage, and merchandise
- Participation in the Staff Pass Benefit Program
- A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience, and personal attributes, we want to talk to you.
- If hired, what is your available start date?
- Please list all dates of any planned vacation requirements for the length of the contract
- How many hours per week are you hoping to work?
- Fill in your availability
- Applicants must be legally entitled to work in Canada._

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the Zoo’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.