Guest Experience Centre Consultant

1 day ago

Calgary, Canada Guest Experience Center Full time

Overview:
**RECIPE is looking for a Guest Experience Centre Consultant for the Calgary area**

**to join our Guest Services team**

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The
** Guest Service Representative** will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The
**Guest Service Representative **will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

**What you will do in this role**:

- Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
- Monitor and engage with Guests on various social media and review platforms
- Ensure all concerns are escalated to the correct departments for review, as set out by department standards
- Perform other duties as assigned

**What we are looking for from you**:

- Positive attitude with the ability to work well independently and part of a dynamic team environment
- Excellent communicator, both written and verbal.
- Exceptional organizational skills, ability to multi-task and high attention to detail.
- Must possess excellent telephone mannerisms
- Experience in Communications and Social Media is preferred
- French speaking and written communication skills are an asset
- High school diploma required and post-secondary education an asset

**What’s in it for you?**
- 20% associate discount card valid at participating RECIPE brands
- Flexible scheduling
- Competitive wages
- The chance to be part of a close-knit, innovative and energetic team
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

  • Guest Experience

    1 week ago

    Calgary, Canada South Centre Volkswagen Full time

    The Wood Automotive Group, one of Alberta's largest automobile retailers for 40 years, is offering an exciting opportunity for a Guest Experience and Delivery Specialist to join the South Centre Volkswagen dealership! The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with...

  • Guest Experience Supervisor

    4 days ago

    Calgary, Canada The Oasis Wellness Centre & Spa Full time

    Founded in 1998, **The Oasis Wellness Center & Spa**remains deeply proud to maintain it’s reputation as the **most award-winning spa in Western Canada**. Situated in the heart of the Calgary beltline, we showcase more than 10,000 sq. ft of wellness facilities. Our greatest pride is our over 60 incredible staff champions and 8,000 returning clients. Are...

  • Head of Guest Services

    7 days ago

    Calgary, Canada Trico Centre Full time

    The Trico Centre has an exciting opportunity within our Guest Services Department as the **Head of** **Guest Services**. The **Head of Guest Services** will be responsible for overseeing the Guest Services Department within Trico Centre for Family Wellness (Trico Centre). This role requires an individual with proven skills in strengthening customer service...

  • Guest Contact Centre Advisor

    3 days ago

    Calgary, Canada splitsville Full time

    **The Why, the What and the Who...**: Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience. Are you a great communicator? Are you passionate about...

  • Team Member, Guest Experience

    2 weeks ago

    Calgary, Canada Winsport Full time

    **What the role is all about**: WinSport’s Guest Services Team is vital to the smooth operation and overall experience of our guests. Your primary objective will be to provide exceptional guest service to our guests in a front facing role at the Guest Services desk, Call Centre, and Rental Shop. We are **Safe** We are **Welcoming** We are...

  • Guest Services Attendant

    4 days ago

    Calgary, Canada Trico Centre for Family Wellness Full time

    **Guest Services Attendants** **(Part-time)** The Guest Services Attendants are responsible for welcoming all customers into our facility and creating an inviting and friendly atmosphere for visitors. They handle cash work with admissions, memberships, program registration, product sales, and rental revenues. If you enjoy working with people and providing...

  • Guest Services Attendant

    4 days ago

    Calgary, Canada Trico Centre for Family Wellness Full time

    **Guest Services Attendants** **(Part-time)** The Guest Services Attendants are responsible for welcoming all customers into our facility and creating an inviting and friendly atmosphere for visitors. They handle cash work with admissions, memberships, program registration, product sales, and rental revenues. If you enjoy working with people and providing...

  • Guest Services Attendant

    6 days ago

    Calgary, Canada Trico Centre for Family Wellness Full time

    **Guest Services Attendants** **(Part-time)** The Guest Services Attendants are responsible for welcoming all customers into our facility and creating an inviting and friendly atmosphere for visitors. They handle cash work with admissions, memberships, program registration, product sales, and rental revenues. If you enjoy working with people and providing...

  • Guest Contact Centre Advisor

    2 weeks ago

    Calgary, AB TP A, Canada Splitsville Full time

    The Why, the What and the Who...Splitsville Entertainment is Canada's premier family entertainment center Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.Are you a great communicator? Are you passionate about delivering...

  • Guest Service Agent

    4 days ago

    Calgary, Canada The Glenmore Inn & Convention Centre Full time

    The Glenmore Inn & Convention Centre, an AHLA Employer of Choice wishes to hire a part-time Guest Service Agent who is eager to join a positive and outgoing Guest Service team and is looking for an excellent opportunity for professional development. Competitive wages and a great benefits program for those who grow with the company. Position overview:...