Emergency Response Specialist

**Emergency Response Specialist**

Northern911 Monitoring Center, a Northern Communications Company

Sudbury, ON, Canada

Are you fueled by a deep passion for making a meaningful impact during emergency situations? At Northern911, our team is comprised of individuals who are truly dedicated to helping people when they need it most. As an Emergency Response Specialist, you'll play a pivotal role in answering 911 calls, coordinating fire dispatch, and monitoring various emergency life-safety services. Your commitment to swift and effective responses will directly impact lives and safeguard communities across North America.

Northern911 is more than just a workplace; it's a community of individuals who share a common passion for serving others during critical moments. As an Emergency Response Specialist, you'll be part of a team that embodies our core values in everything we do. We believe in delivering exceptional service, maintaining integrity, showing respect to all, supporting our communities, and demonstrating a strong commitment to our mission. Join us, and you'll be part of an organization where these values are not just words, but a way of life.

**Why You'll Love Being a Part of Our Team**:

- **Competitive Compensation**:Kickstart your career with competitive starting pay of $21.72 per hour, with an additional $1.00 per hour overnight premium. Expect annual pay increases and rewards for service milestones.
- **Language Premium**:Bilingual employees (English/French or English/Spanish) will enjoy an additional $0.50 per hour premium.
- **Comprehensive Benefits**:Full-time employees can access essential medical, dental, and optical benefits.
- **We Invest in Your Future**:Enroll in our matched pension plan to save for your retirement.
- **Hands-on Training**:Begin your journey with confidence through weeks of fully paid, hands-on training.
- **Job Security**:Enjoy peace of mind with guaranteed hours across various shifts, ensuring job stability.
- **Wellness Focus**:We care about your well-being and offer gym membership subsidies and wellness initiatives to support your health.
- **Professional Development**:Invest in your future with continuing education funding to enhance your skills and career prospects.
- **Growth Opportunities**:Be part of our dynamic growth story, with strong internal promotion opportunities.
- **Team Spirit**:Join a fun and collaborative team, celebrate achievements with company parties, and prioritize your professional development.

**Your Key Responsibilities**:

- Swiftly and accurately process 911 calls and emergency signals, even in high-pressure scenarios.
- Coordinate emergency responses, confirm assistance is enroute, and notify subscribers.
- Maintain meticulous records of all emergency responses in our computer systems.
- Uphold strict confidentiality concerning sensitive information.
- Embrace and adapt to new software tools while effectively multitasking to fulfill various responsibilities.

**Qualifications We Seek**:

- Willingness to work rotating shifts, including days, afternoons, overnights, weekends, and statutory holidays.
- Possess a high school diploma or equivalent.
- Previous experience in community care and public safety is highly regarded.
- Exhibit composure in a fast-paced environment, especially during high-pressure situations.
- Intermediate computer skills, including strong data entry and keyboarding capabilities.
- Must successfully pass pre-employment testing.
- Must provide a criminal record check that meets management's approval.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $21.72 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you willing to work rotating shifts including days, afternoons, overnights, weekends and holidays?
- Do you have any prior commitments or constraints that may affect your ability for work in this position? If yes, please describe.
- How many hours per week are you available to work?
- Are you willing to undergo pre-employment testing including a criminal record check?

**Education**:

- Secondary School (required)

**Language**:

- French (required)
- Spanish (preferred)

Work Location: In person