Customer Unit General Manager

Req ID: 126495 Remote Position: Yes Region: Americas Country: Canada State/Province: Ontario City: Remote Employee Canada - **Summary**: - The Global Accounts General Manager is responsible to manage a team of one or more global program managers or directors for a large strategic customer, or customer group. The Global Accounts General Manager has the responsibility to ensure that all commercial and operational concerns are dealt with and should ensure that any customer escalations are held at his/her level. Additionally, this role works directly with Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services. - Will typically manage the business and operations side of a customer account or division with $500 plus annual revenue.- Accountable for projects or programs on a multi-national or global basis - Has overall operational and commercial accountability for a global BU or Global Account, developing and executing three year account plans for each customer - Actively drives growth on the account or division - Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications - Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is site/multi-site specific - Participates with other senior mgrs to establish strategic plans & objectives - Has overall responsibility for commercial and contractual strategies, customer management, and business execution - Makes final decisions on commercial operational matters in area of responsibility to ensure achievement of business and customer objectives. Erroneous decisions will have a serious impact on the overall success of BU operations. - Directs & controls the activities of a broad cross-functional area to drive business growth - Assigns objectives, reviews performance & approves ee compensation, coaches for improved performance - Regularly interacts with exec &/or major customers. Interactions normally involve controversial situations, cust.negotiations, or influencing & persuading other senior level mgrs. May represent the organization in public speaking venues &/or community events. **Detailed Description**: - Performs tasks such as, but not limited to, the following: - Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives - Leads contract negotiations & helps develop long-term agreements on processes, charges, and commercial models etc. - Drives account planning, strategy development & works with sales, BD, finance & Customer to understand the customer’s needs & develop proposals to meet those needs & achieve company objectives - Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule. - Projects/programs include: MRP volumes & commitments, new product development support, Manufacturing readiness reviews, contract negotiation and execution. - Coordinates & hosts regular (as needed) program tracking or business meetings with the customer & internal account team members to ensure ongoing communication & up-to - date progress/status reporting occurs. - Manages cross-functionally to ensure current & planned programs achieve planned revenue and profitabiltiy. - Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. - Communicates frequently with senior level management at customers to help ensure satisfaction with the company & the products. Solicits performance feedback & communicates information to internal teams & departments. - Acts as a customer advocate to drive prioritization of projects & responses to problems/issues. - Drives forecasting & planning & monitoring of efficiency & execution of account strategies - Directs the pricing/bid preparation process & contract development & mgt - Monitors the impact on inventory of order changes & establishes procedures & charges to the customers - Provides performance reporting & analysis for monthly MER Reviews & quarterly Cust.Performance Reviews - Analyzes performance relative to targets. Develops & implements plans to address problem areas. **Knowledge/Skills/Competencies**: - In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM. - In-depth knowledge of the business issues associated with manufacturing - In-depth knowledge of product pricing, contracts and contract negotiations - Thorough understanding of business risks and price make up (Value add and Materials ) - Excellent customer contact, negotiation and problem resolution skills. - Good presentation, database management and computer skills. - Ability to manage multiple, detailed