Director, Customer Business Unit

Req ID: 130128
Remote Position: Yes
Region: Americas
Country: Canada
- **Summary**:

- The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or manage a significant or strategic account rapidly growing in the AI space. Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services.
The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities:

- Contract and commercial management
- Account profitability and financial performance
- Overall Customer Satisfaction
- Developing and executing Account Plans for growth
- Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT)
- Identifying customer needs and expectations and opportunities for growth
- Supporting Sales and Business Development for new and competitive business quotes
- Coordination of new program introductions and product transfers between sites- **Ideal Experience**:

- Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership.
- Working knowledge of EMS/JDM/ODM business engagement models.
- Experience in working with contemporary supply chain management principles, practices and buying behaviors.
- Demonstrated ability to achieve financial performance objectives in both revenue and profit.
- Comfort with key operational and financial metrics; with a track record of always knowing your numbers
- Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations
- Five years experience in Account Management, Bus. Dev related roles with a proven track record
- Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment
- Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions
- Strong analytical skills with the ability to challenge and make decisions based on limited data
- Ability to manage complexity across multiple organizations and product lines
- Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus
- Hardware Procurement, OEM experience is preferred- **Physical Demands**:

- Duties of this position are performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
- Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required.
- Frequent overnight travel may be required
- Duties of this position may require working very long hours for months at a time- **Typical Experience**:

- Twelve plus years of relevant experience- **Typical Education**:

- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred.
- Educational requirements may vary by geography.

**Notes**:
Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
Celestica is an E-Verify employer.

**COMPANY OVERVIEW**:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware pla