Level 1 Support Personnel
1 week ago
**Job Title: Level 1 Support Personnel / Help Desk**
**Location: Canada Remote (be expected to work on North American / East Coast time zone)**
**Duration: 6 months very likely to extend to 1 year.**
- Manage help desk software or ticket system
- Troubleshooting and managing simple EDI related issues
- Self-motivated, ability to swap between different tasks/issues quickly and efficiently.
- Stay up to date with updates, changes within the company
- Research questions on available resources (FAQ manual etc)
- Delegate difficult problems to the second level support
**Specific Skills**:
- Experience working with EDI
- For Transportation: 204/990, 210, 214
- For Orders to Cash: 850/875, 810/880, 855, 856, 820, 870, 864
- Experience working with SAP
- Preferably SAP TM for Transportation
- Preferably SAP OTC for Orders to Cash
- Experience with AS2 communications, preferably Cyclone
- Experience reading translation maps and finding data errors, preferably using Inovis TLE or Mercator
**#INDEED_C**
**Job Types**: Full-time, Fixed term contract
Schedule:
- 8 hour shift
**Experience**:
- EDI (Electronic Data Interchange): 2 years (required)
- SAP TM for Transportation: 1 year (required)
- SAP OTC for Orders to Cash: 1 year (required)
- AS2 communications, preferably Cyclone: 1 year (required)
- reading translation maps and finding data errors: 1 year (required)
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