Automotive Service Manager

**Job Title**:Automotive Service Manager

**Location**:Summit RAM

**Reports To**:General Manager

**Job Type**: Full-Time, Onsite; Weekdays and Saturdays

**Compensation**:$80,000.00 - $120,000.00/year

**Summit RAM in Ponoka is NOW HIRING an Automotive Service Manager**

At **Kaizen Automotive Group**, we’ve built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining **Kaizen Automotive** means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the **Kaizen Automotive Group** wants to hear from you

As a family-owned and operated company, the **Kaizen Automotive Group** is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. **That is why our team is proud to provide the following benefits as options for our Full-Time employees**:

- Competitive Compensation
- Supplemental Medical Coverage
- Dental and Vision Plans
- Discounted Prescription Coverage
- Company Pension
- Paid Time Off
- Short and Long-Term Disability
- Paid Life Insurance
- Employee and Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development & Certification Assistance
- Company Wide Appreciation Events & Contests
- And SO MUCH MORE

**Hiring Location**:
**Summit RAM in Ponoka** is proud to be part of the **Kaizen Automotive Family**and we truly believe that people are at the heart of all we do Whether it’s our customers or devoted staff, we acknowledge that our business could never have dreamed of becoming the success it is without the wonderful people who got us here

**Position Summary**:
As the Automotive Service Manager at our OEM-authorized dealership, you will oversee the daily operations of the Service Department, ensuring top-tier customer satisfaction, efficient workflow, and consistent achievement of performance targets. You will lead a team of service advisors, technicians, and support staff while ensuring compliance with OEM standards and provincial regulations.

**Key Responsibilities**:

- Oversee and manage all operations of the service department including workflow, staffing, scheduling, and profitability.
- Ensure high levels of customer satisfaction through excellent service and communication.
- Monitor and achieve departmental goals in areas such as labour sales, CSI (Customer Satisfaction Index), and technician efficiency.
- Recruit, train, coach, and evaluate service staff to maintain a professional and productive team environment.
- Collaborate with parts and sales departments to ensure seamless inter-departmental coordination.
- Enforce compliance with OEM warranty guidelines, service bulletins, and repair procedures.
- Manage warranty claims processing and submission in accordance with OEM policies.
- Ensure all repairs and maintenance are completed to the highest standards and in compliance with provincial safety regulations.
- Maintain accurate service records and reports for internal and OEM audits.
- Monitor inventory and equipment to ensure optimal operational readiness.
- Resolve customer complaints and concerns in a timely and professional manner.
- Other duties as assigned by leadership.

**Qualifications**:

- Minimum 5 years of progressive experience in automotive service, with at least 2 years in a management or supervisory role.
- Experience working in an OEM (Original Equipment Manufacturer) dealership environment is preferred.
- Red Seal certification or a strong technical background is considered an asset.
- Proven leadership and team management abilities.
- Strong understanding of KPIs related to service operations (e.g. ELR, CP/WHR mix, hours per RO).
- Excellent interpersonal, communication, and customer service skills.
- Proficient with DMS software (e.g. CDK, Reynolds & Reynolds) and OEM diagnostic systems.
- Valid Driver’s License with a clean abstract.









INDCFO

Pay: $80,000.00-$120,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Ability to commute/relocate:

- Ponoka, AB: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Service Management: 5 years (required)

Licence/Certification:

- Driver's Licence (required)

Work Location: In person